Technical Production Support PM

HSSSoft

Warren, NJ, United States permanent

Posted: April 6, 2015

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Quick Summary

Technical Production Support PM is responsible for managing production incidents, fixing defects, and applying hot patches in a production environment.

Required Skills

IT Java PL-SQL Network Firewall Clustering Replication L3 Support Defect Triaging Project Management

Job Description

HSS SOFT is an Equal Employment Opportunity Employer

Technical Production Support PM

Location : Warren,NJ

FULLTIME.

Pease note: It is not a pure PMO Project Manager or Completely Technical Development manager role. The role is not expected to do design, development, etc. Mainly Production incident management, defect fixing & hot patches.

Detailed JD:

• About 12+ years in overall IT.

• Technical background – Preferably Java development background

• PL-SQL skills – Intermediate level

• Basic conceptual knowledge on Network, Firewall, Clustering, Replication, etc

• Experience in L3 support

• Experience in Defect Triaging, Functional Analysis

• Project Management skills to drive a large global support team (25+ today, expected to grow to 50 in next 6-12 months)

• Excellent communication and articulation skills.

• Experience interfacing and providing status report and other metrics reporting to senior stakeholders (Director & MD level)

• Experience in building relationship & Coordination with various cross functional groups (Functional, Development, Production Support, Release Management, et al)

• Experience in driving and mentoring team

Needs to take “Driver seat” and run independently with minimal supervision.

All your information will be kept confidential according to EEO guidelines.

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