Technical Product Support Engineer

Your work days are brighter here.

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

About the Team

Join our team and experience Workday!
It’s fun to work in a company where people truly believe in what they’re doing. At Workday, we’re committed to bringing passion and customer focus to the business of enterprise applications. We work hard, and we’re serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is fun.

About the Role

As a Technology Products Support Engineer, you will provide technical support to customers and consultants on complex systems within Workday, including Authentication(Single Signon) Mobile, Browser and technical issues. You will diagnose and troubleshoot highly technical and sophisticated software issues, report operational issues/product defects to Engineering teams, and collaborate with multiple stakeholders through resolution. The Technology Products Support Engineer will also ensure outstanding customer experience through strong and timely communication on the status of issues as well as escalations, until an acceptable solution is delivered.

What would you do all day?

• Work directly with customers to research, troubleshoot, and lead resolution for Single Signon issues, User Interface, Search, and mobile connectivity issues in a timely manner.

• Manage incoming case queue and maintain focus on resolving customer issues quickly and effectively in line with our service level agreements.

• Use industry-wide tools like Developer Tools and Postman to troubleshoot XML and based web service requests

• Clearly and succinctly document communications to customers using our issue management system.

• Test customer problems and log issues to development, working with developers to determine a solution.

• Replicate and verify customer problems and log issues to development.

• Collaborate with Development, QA and other Technical Engineers to research, identify and validate issue resolutions.

• Effectively prioritize and escalate customer issues as required.

• Participate in our 24X7 global coverage plan.

Basic Qualifications

• 2+ years experience with HCM, Payroll, or Financials ERP application such as PeopleSoft, SAP, Oracle, Salesforce, Tibco, Kronos, Cornerstone, Taleo, or other SaaS and On-Premise ERP systems

• 4+ years of experience as a customer support specialist for enterprise software applications, Software as a Service companies

• 4+ of experience with Database and Programming languages(C++, Java, MySQL, Python etc)

• Hands on experience with Identity Providers( e.g Okta, Azure) and Email troubleshooting

Other Qualifications

• Understanding of object-oriented and relational model concepts

• Understanding of XML, JSON,concepts

• Possess excellent verbal and written communication skills.

• Able to absorb new technologies and features quickly.

• Excellent analytical, problem solving, and multi-tasking skills.

• Can work in a fast paced, dynamic, and fun team environment

• Team player who will work across the organization and company to continue improving the way we serve our customers.

About You

I am the support manager and the new position will report to me directly

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email [email protected].

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

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