Technical Product Success Analyst

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

Be a core part of a new team we are building in Costa Rica. The role of the Technical Accelerator Analyst is part of ServiceNow Impact, which personalizes customers' digital transformation journey on the Now Platform and accelerates their time-to-value.

As a Technical Accelerator Analyst, you will lead and manage a strategic initiative with a strong emphasis on planning, tracking, and meeting deadlines. You will coordinate and monitor progress across multiple workstreams, ensuring timely completion of tasks and deliverables. Additionally, you will help customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased. You will learn ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.

The ideal candidate:

Someone dedicated to advancing projects by completing tasks, eager to learn about ServiceNow, and passionate about assisting clients in their digital transformation efforts.

Key Responsibilities

• Lead and manage a strategic initiative with strong emphasis on planning, tracking, and meeting deadlines.
• Coordinate and monitor progress across multiple workstreams, ensuring timely completion of tasks and deliverables.
• Identify risks, propose mitigation strategies, and escalate issues proactively.
• Maintain a customer-centric approach, ensuring actions contribute to measurable business value.
• Present and deliver offerings from our portfolio of technical accelerators to large enterprise customers remotely.
• Understand business and technical problems addressed by the Impact product (e.g., security, upgrades).
• Demonstrate the product, both standard and tailored to customer needs.
• Develop and maintain strong working relationships with the global Impact team members.

Qualifications

To be successful in this role, you have:

• Proven experience in project management roles, demonstrating the ability to plan, organize, and execute initiatives successfully.
• 0–1 years’ experience as part of a professional services organization or equivalent education/experience.
• Preferred education: Degree or advanced student in Computer Science or a STEM-related field. AI/ML coursework is a bonus.
• Strong organizational skills and attention to detail, with the ability to manage multiple workstreams and meet deadlines.
• Passion and curiosity about technology, with a relentless hunger for learning.
• Excellent written and verbal communication skills, with the ability to clearly articulate solutions to complex technical problems.
• Ability to work efficiently in a collaborative environment and win as a team.
• Strong personal commitment to quality and customer satisfaction.
• A hungry and humble mindset; proactively seek help when challenges arise.
• A desire to contribute to a workplace where everyone can be their best self and feel a strong sense of belonging.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.