Technical Product Manager (Private Health Insurance)

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities. 

Why you will love this opportunity as Technical Product Manager at Civica

The Technical Product Manager bears a significant responsibility for the tactical execution of our global product strategy. This position is integral to sustaining the continuity of our product-oriented operating model. We are looking for TPMs to join our Health & Care business unit to support our Private Health Insurance products. You'll have the opportunity to work on mission led and purpose driven software products, which make a tangible difference to the lives of millions of everyday citizens.

The Technical Product Manager at Civica plays a vital role in bringing our product strategy to life, seamlessly aligning our strategic goals with daily development activities. This position is dedicated to driving innovation in cutting-edge cloud-based, mobile, and AI-enhanced solutions.

You will work closely with the Product Manager to tackle trade-off decisions amidst competing priorities, resource constraints, and technical hurdles. In this role, you'll engage with a wide array of stakeholders—including engineering, design, marketing, commercial, and customer success teams—to drive effective product development. Additionally, you will harness data and metrics to guide product decisions, evaluate performance, and identify opportunities for improvement.

You'll get the chance to dive into exciting activities like managing the Product Backlog, overseeing Agile Process Management, enjoying Continuous Discovery, fostering collaboration with stakeholders, and helping to define and prioritize features.

Requirements:
What you will need to be successful in this role

• This role requires a Technical Product Manager with strong analytical and collaborative skills to support our team in creating high-quality products that meet the needs of both existing and prospective customers, alongside effective problem-solving capabilities
• Prior experience working with Health & Care - specifically Private Health Insurance (PHI) will be highly advantageous
• A passion for building world class products - we're looking for true 'product people'
• Experience working in a global matrixed organisation will be highly advantageous - you'll need to be comfortable working through periods of ambiguity (as we are an organisation going through an exciting time of change)
• Experience working in both legacy and modern software development environments - you'll need to have an in depth understanding what it takes to create successful SaaS products from discovery though to shipping
• Proven experience with agile methodologies and product management principles is crucial
• Outstanding communication and stakeholder management skills are essential
• The capacity to prioritize effectively to maximize the delivery of customer value is vital
• A solid technical foundation in cloud-based software solutions is anticipated
• Familiarity with artificial intelligence and machine learning applications
• Ability to adapt flexibly to evolving market conditions, customer requirements, and business priorities
• Experience working in geographically distributed teams (you'll need to be prepared to connect with our UK teams so can manage working across different timezones)
• Background in market research, competitive analysis, and market trend assessment
• Acquaintance with UX design principles and human-centered design methodologies

Benefits:
Why you'll love working with us.

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.