Technical Operations Manager, Web Security

At Sectigo, we align around our mission and pride ourselves in helping thousands of customers sleep better at night.

Sectigo is a leading provider of digital identity and cybersecurity solutions, offering a comprehensive suite of products to protect online transactions and communications. Our mission is to secure the digital landscape for enterprises worldwide.

“When people think Online trust management, they think Sectigo because we offer our customers unparalleled peace of mind.”

How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - Support, Excellence, Collaboration, Teamwork, Integrity, Growth and Openness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you.

We are looking for a Technical Operations Manager, Web Security to join our growing global team at Sectigo.

The Technical Operations Manager, Web Security plays a pivotal role within our cybersecurity team, spearheading the eradication of advanced malware from client websites.  Their duties encompass overseeing a team of specialists and analysts, devising incident resolution strategies, monitoring trends, tracking KPIs, and providing guidance to strengthen the organization's security posture, adapting to the evolving landscape of malware we encounter in our day-to-day operations.

This is a full-time and in-office position, working 5 days a week from our Chennai office at DLF IT Park, Manapakkam, reporting to our Director, Web Security & Service Delivery.  The work schedule for this individual may vary with a focus on the night shift (6PM to 3:30AM IST), Monday through Friday. 

Here are the core functions, responsibilities, and expectations for this role: 

• Lead and oversee a team of specialists focused on the removal of malware from client websites, ensuring seamless coordination and collaboration within the team.
• Supervise the analysis, containment, and elimination of advanced malware incidents, rootkits, zero-day exploits, and other intricate threats.
• Innovate and maintain cutting-edge tools, methodologies, and playbooks for malware analysis and remediation to stay ahead of evolving threats.
• Collaborate with various security teams, including Tier 1, Tier 2, , Tier 3, Information Security, and IT providing expert guidance on malware detection, containment, and eradication.
• Spearhead the creation of comprehensive and technically detailed malware analysis reports for clients and internal stakeholders.
• Offer guidance on and contribute to the development of security policies, procedures, and measures to proactively prevent future malware incidents.
• Play a pivotal role in incident response activities, encompassing containment, eradication, and recovery efforts.
• Implement and oversee metric and KPI tracking for agents, ensuring the team's performance aligns with established benchmarks.
• Stay abreast of emerging cyber threats and actively contribute to industry best practices in malware analysis and remediation.  
• Other duties as assigned and related to the nature of this role and company initiatives.

Education:

• Bachelor’s degree in computer science, Cybersecurity, or a related field is strongly preferred. Advanced degrees or relevant certifications such as CISSP, CEH, or GIAC are highly desirable.

Experience:

• Possess a minimum of 3 years of hands-on experience in malware analysis, demonstrating a successful track record in managing and resolving complex malware incidents. 
• Proficient in change management processes to facilitate smooth transitions in security protocols and procedures

Ideal Candidate Profiles, Talents, and Desired Qualifications:

• Exhibit strong leadership and people management skills, coupled with experience in leading cybersecurity teams.
• Showcase expertise in using various malware analysis tools, disassemblers, debuggers, and sandbox environments.
• Have a deep understanding of cybersecurity best practices, frameworks, and standards.
• Display strong analytical, problem-solving, and attention-to-detail skills.
• Exhibit exceptional communication and reporting skills, capable of translating technical findings for both non-technical and executive stakeholders.
• Possess a strong security-minded approach, ensuring a proactive stance in identifying and mitigating potential security risks.

Global team. Global reach. Global impact.

At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day.