Technical Operations Manager, Field Operations

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.

The application window will be open until at least May 1st, 2026 This opportunity will remain online based on business needs which may be before or after the specified date.

This role is not eligible for immigration sponsorship.

Role Description:

With the Field Technical Operations team on GFiber, you’ll support the deployment, operations, installations, and maintenance of a fiber optic network supporting residential and business customers throughout central Texas. This role requires a passion for being on-the-ground, executing complex projects that improve internet access, speed, and service in your community. This role will flex to meet the needs of the business, plugging into areas where needs are critical, and then rapidly moving onto new areas of need as the business evolves. As a consequence, your manager may change frequently in this role, as it will rotate across functions on a needs-basis. It will require some knowledge of our industry and willingness to learn much more. A versatile skill set, a flexible approach, and a willingness to learn and adapt to new challenges as the role evolves and changes is critical.

The Tech Ops team is responsible for deployment and maintenance of a fiber optic network throughout your market, and customer installations and repairs. Team members are expected to analyze vendor performance and field data, extract actionable insights, identify improvement opportunities, and present data and metrics to stakeholders in a concise and clear way that enables data-driven decision making.

This role will focus on the management and maintenance of GFiber’s HUT/CO facilities. It will report to the Technical Operations Lead and address new business needs and projects as needed.

In this role, you’ll:

• Lead a team of technicians, contractors and vendors to refine and implement a program to efficiently install, test and accept new network elements such as: fiber optic plant, HUT/CO facilities, and network equipment (Network power, Optical Line Terminals and Routing and Switching Equipment).

• Oversee the maintenance and repair of network and power equipment within HUT/CO facilities.

• Manage validation of supplier’s build/test processes and ensure they are meeting Google requirements. Validate supplier product_life_cycle deliverables defined by Google and leverage industry quality standards.

• Partner with the Finance and Controls teams to manage budgets and financial controls.

• Develop project documentation and create reports and presentations to communicate project updates to GFiber executives.

At a minimum we’d like you to have:

• Bachelor's degree in Construction Management, Engineering, Telecommunications or a closely related field, or equivalent experience.

• 5 years experience managing vendors, contracts, and budgets on large-scale and complex projects in the telecommunication industry.

• Experience with management/maintenance of HUT/CO equipment, to include network power, access equipment and routing and switching hardware.

• 5 years of experience in a vendor management role with customer-facing responsibilities.

It’s preferred if you have:

• Experience managing large scale projects and initiatives from start to finish with proven success.

• 5 years experience in the deployment and maintenance of network equipment such as OLTs, network power and routing and switching hardware.

• Proven success working collaboratively on cross-functional, and highly collaborative teams.

• Flexibility to adapt as role evolves and changes - which could be monthly, quarterly, or annually.

• 7 years experience in the telecommunications or cable industry (one of the following areas: network operations, network construction and deployment, network architecture, network maintenance, customer installation, customer repair); OR related experience in general construction management, engineering, and project management.

The US base salary range for this full-time position is between $153,600 - $169,000 + bonus + cash award + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.

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GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF).

It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.