Technical Operations Manager

About Us
Founded in 2014, we offer the industry’s first and only cloud-based, fully-customizable, end-to-end software solution to automate securities-based lending from origination through the life of the loan. By combining thought leadership in suitability and risk management with industry-leading education and the latest technology, Supernova enables advisors to deliver holistic, goals-based advice and to help their clients achieve financial wellness. We partner with the industry’s largest banks, most prominent insurance companies and leading online brokerages to democratize access to securities-based lending and better the entire financial ecosystem.

Why Join Supernova?
At Supernova Technology, we believe that the best results come from a team that is passionate, driven, and supported in all aspects of their professional lives. Here, you’ll work alongside talented and innovative individuals who are committed to driving the future of securities-based lending technology. We foster a culture of collaboration, continuous learning, and growth, where each person’s contributions make a real impact.

Job Description
Supernova Technology is seeking an experienced Technical Operations (TechOps) Manager to lead and evolve our infrastructure operations function. This role will oversee system administration, site reliability engineering (SRE), and infrastructure monitoring — ensuring our production environments are secure, scalable, and highly available.

The ideal candidate is a hands-on technical leader with a passion for building world-class monitoring and alerting frameworks, improving system reliability, and driving operational maturity across environments.

RESPONSIBILITIES::
• Lead and mentor the TechOps team responsible for infrastructure, SRE, and system administration functions.
• Oversee cloud and on-premise environments, ensuring stability, scalability, and security.
• Partner with engineering and security teams to design and implement reliable deployment and maintenance processes.
• Define and enforce infrastructure standards, SLAs, and operational best practices.
• Develop and maintain a robust monitoring and alerting strategy across all systems, applications, and services.
• Implement tools and dashboards to provide visibility into system performance, uptime, and incident trends.
• Drive continuous improvement in alert quality — minimizing noise while ensuring rapid detection of critical issues.
• Establish and track key reliability metrics (e.g., uptime, latency, MTTR, MTBF).
• Oversee incident response processes to ensure quick resolution, root-cause identification, and post-incident learning.
• Implement reliability engineering principles to reduce operational toil and prevent recurrence of major incidents.
• Collaborate with engineering teams on infrastructure scaling, redundancy, and capacity planning initiatives.
• Develop and enforce operational runbooks, maintenance schedules, and change management processes.
• Proactively identify and address potential points of failure in systems and processes.
• Evaluate and adopt new tools that enhance monitoring, automation, and overall reliability.
• Ensure system and infrastructure documentation is accurate and up to date.

QUALIFICATIONS::
• 7+ years of experience in Technical Operations, Infrastructure, or SRE roles, with at least 2+ years in a leadership or management capacity.
• Proven success managing system administration, SRE, or DevOps teams in production environments.
• Strong understanding of AWS, networking, and Linux system administration.
• Hands-on experience with modern monitoring and observability tools (e.g., Prometheus, Grafana, Datadog, Splunk, New Relic).
• Solid grasp of automation, CI/CD pipelines, and Infrastructure-as-Code (e.g., Terraform, Cloudformation).
• Deep knowledge of incident management processes or reliability best practices.
• Excellent communication, leadership, and collaboration skills.

Our Employee Benefits
At Supernova Technology, we provide a robust benefits package to support the health and well-being of our employees. Our offerings include:

Medical, Dental, and Vision Insurance: Multiple plans with coverage for employees and dependents.
HSA and FSA Accounts: Tax-advantaged accounts for health and dependent care expenses.
Life and Disability Insurance: Employer-paid basic coverage with options for additional voluntary coverage.
Compensation: $140,000-$180,000
Retirement Savings: 401(k) plan with employer contributions.
Employee Assistance Program (EAP): Confidential support services, including free therapy sessions.
Paid Time Off: Flexible PTO policies.
Additional Perks: Commuter benefits, pet insurance, continuing education assistance, and more.

Note: Actual salary at the time of hire may vary and may be above or below the range based on various factors, including but not limited to, the candidate's relevant qualifications, skills and experience, and the location where this position may be filled.

Our Core Values
Our core values drive everything we do. At Supernova, we...

Form, execute, and communicate new ideas that add value to our employees and customers
Strive through obstacles and failures
Follow-through on promises or commitments to others, accept responsibility, and answer for actions & decisions
Listen to, understand, and support our employees and customers
Act with speed, positive attitude, and flexibility
Exceed expectations and surpass ourselves every day; we embrace a sense of pride and never stop growing

Join us and make an impact while growing your career at Supernova.