Technical Operations Manager - Baseball - Systems Engineering

Reports to: Director of TechOps

Full-Time, Permanent

Location: Atlanta, GA preferred (remote support with travel)

Salary: $85,00 - $110,000

Role Overview

The TechOps Manager - Baseball - Systems Engineering leads the evolution of the platform powering Hawk-Eye and KinaTrax Baseball systems.

This role drives platform engineering initiatives, including infrastructure redesign, integration, and cross-system standardization, to improve how systems are architected, deployed, and scaled across MLB, MiLB, collegiate, and international environments.

You will collaborate with TechOps, Solution Teams, Engineering, and Operations (Live and Implementation) to ensure innovation is operationally sound and scalable.

This is a build-and-improve role, accountable for platform progression, hardware architecture consistency, and reducing operational complexity.

This manager will have at least one direct report, work closely with Operations to identify and fix system issues, and prototype new features. They will also collaborate with Procurement and Warehouse to ensure correct kit provision and maintain build standards during system rollouts.

What You’ll Be Responsible For

• Hardware Platform Development

• Define and maintain standard hardware configurations across all deployments

• Improve system design to increase reliability and reduce operational complexity

• Ensure consistency across installations globally

• System Improvement

• Identify recurring issues and drive changes to remove them at the root

• Prototype and test hardware improvements in controlled and live environments

• Feed operational insights into future system design

• Diagnostics and Root Cause Analysis

• Lead investigation of complex or repeat system issues

• Track corrective actions and ensure they are implemented

• Improve tools and processes for system diagnostics

• Collaboration Across Teams

• Work closely with engineering, product and operations teams to align system design with real-world use

• Support field service teams with clear standards and technical guidance

• Provide input into system design during sales and deployment planning

• Standards and Documentation

• Maintain system build standards and hardware specifications

• Ensure accurate documentation for deployment, troubleshooting and maintenance

• Provide input into procurement processes and build processes to maintain the highest level of standards for new system rollouts

Essential Qualifications & Skills

• Bachelor’s degree in engineering, computer science or a related field.

• 5+ years in systems engineering or technical support, including at least 2 years managing or supervising teams.

• Strong troubleshooting skills across hardware, software and networking.

• Ability to analyse logs and performance data to drive improvements.

• Excellent communication and cross‑functional collaboration skills.

Desirable Qualifications & Skills

• Experience in broadcast or sports‑technology environments.

• Familiarity with Hawk‑Eye and KinaTrax systems.

• Experience managing remote support teams.

Why This Is the Right Opportunity for You

This position offers the chance to improve the performance and reliability of cutting‑edge sports technology, working at the intersection of innovation and support.

Application & Hiring Process

• Application: If you're interested in this position, please submit your CV and complete the application form and hit submit.

• Review Period: Please note any application deadline, as the team will be actively reviewing applications up to that date.

• Talent Acquisition Interview: The next stage will be a virtual interview with a member of our Talent Acquisition team.

• Hiring Manager Interview: Successful candidates from the Talent Acquisition Interview will be invited to an interview with the Hiring Manager(s). This could be virtual or in-person and you will be provided with further details and preparation material (if required) prior to the interview.

• Offers & Feedback: The team will take time to review all feedback and conduct our final reviews. All candidates will receive detailed feedback from the assessment event whether they have been successful or not as we understand each candidate's desire for development.

Equal Opportunity Employer

Hawk-Eye is committed to fostering an inclusive and diverse workplace. We ensure all employees are treated fairly, regardless of gender, marital status, race, nationality, religion, age, disability, or union membership status. We value diversity and strive to create an environment where everyone can reach their full potential.