Technical Operations Coordinator

We are looking for a proactive, detail-oriented, and highly organized Technical Operations Coordinator to support day-to-day business operations across sales support, client outreach, marketing execution, and internal process coordination.

This role is ideal for someone who is comfortable working in a structured, fast-paced environment and can confidently balance administrative, operational, and client-facing responsibilities. The right candidate should be able to follow established processes, maintain accurate records, and help keep the team organized and accountable.

This is not a traditional assistant role. It is a hybrid operations position that plays an important part in supporting business growth, maintaining operational discipline, and ensuring consistent execution across multiple functions.

Key Responsibilities

Technical & Operational Coordination

• Support day-to-day operational and administrative tasks to help keep internal workflows organized and on track
• Maintain accurate documentation, process notes, and task follow-ups
• Assist in improving and maintaining structured workflows and operational processes
• Help ensure tasks, follow-ups, and action items are completed in a timely manner
• Support team coordination and contribute to overall operational efficiency

Light Outbound / Prospecting Support

• Assist with initial outbound outreach through cold calling and follow-up communication
• Use structured scripts to help qualify prospects and book meetings
• Track outreach activity and maintain accurate updates in the CRM system
• Keep contact lists clean, organized, and updated with relevant notes and next steps
• Support the team in maintaining consistency across prospecting activities

Social Media & Marketing Execution

• Schedule and manage social media posts across designated platforms
• Assist with basic marketing automation workflows, including:
• email campaigns
• follow-up sequences
• contact list segmentation

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• Help ensure marketing activities are executed accurately and on schedule
• Support campaign consistency, follow-through, and process compliance
• Assist with light coordination of marketing-related tasks and content scheduling

CRM & Process Management

• Maintain clean and accurate CRM records
• Update client and prospect information, notes, and activity logs
• Help monitor workflow progress and ensure important updates are captured properly
• Support process discipline by helping maintain organization and accountability across tasks and systems

Requirements:
• Previous experience in an Operations Coordinator, Administrative Support, Technical Coordinator, Sales Support, Lead Generation, Marketing Support, or similar role
• Strong organizational skills and ability to manage multiple priorities
• Excellent written and verbal communication skills
• Comfortable following structured processes and working independently in a remote environment
• Detail-oriented with strong follow-through and task ownership
• Comfortable supporting outbound outreach and client-facing coordination

Preferred / Nice to Have

• Experience working in an MSP (Managed Service Provider), B2B services, or another structured service-based environment
• Familiarity with tools such as:
• Autotask
• IT Glue
• CRM platforms
• marketing automation tools
• task/project management systems

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• Experience supporting sales, operations, or service teams
• Exposure to technical services, service desk, or IT-related environments is a plus

Core Competencies

We are looking for someone who is:

• Proactive and able to take initiative
• Highly organized and process-driven
• Detail-oriented with strong accuracy
• Able to communicate professionally and clearly
• Comfortable working with structure while also helping improve existing workflows
• Reliable, consistent, and able to support team accountability

What Success Looks Like in This Role

• Outbound and follow-up tasks are completed consistently
• CRM and operational records remain clean and up to date
• Marketing and scheduling tasks are executed accurately and on time
• Internal processes are followed and supported effectively
• The team operates with better structure, visibility, and follow-through

Benefits:
• Remote Setup
• Competitive Compensation
• Paid Time Off / Leave Credits
• Government-Mandated Benefits
• HMO
• Opportunity to work in a structured, growth-oriented environment
• Exposure to operations, sales support, marketing execution, and technical service workflows
• Career growth opportunities for candidates looking to build experience in operations, coordination, and business support