Technical Operation Services Manager, Mobility Infrastructure

About Woven by Toyota
Woven by Toyota is enabling Toyota’s once-in-a-century transformation into a mobility company. Inspired by a legacy of innovating for the benefit of others, our mission is to challenge the current state of mobility through human-centric innovation — expanding what “mobility” means and how it serves society.

Our work centers on four pillars: AD/ADAS, our autonomous driving and advanced driver assist technologies; Arene, our software development platform for software-defined vehicles; Woven City, a test course for mobility; and Cloud & AI, the digital infrastructure powering our collaborative foundation. Business-critical functions empower these teams to execute, and together, we’re working toward one bold goal: a world with zero accidents and enhanced well-being for all.

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TEAM
Toyota is redefining what it means to move. We're challenging the current state of mobility by enhancing the movement of people, goods, information and energy. Centered around three core concepts - A Living Laboratory™, Human-Centered, and Ever Evolving City™ - Woven City serves as a test course for mobility to fulfill our purpose of well-being for all.

We do this by bringing together a diverse community of people with a shared passion for the future of mobility to co-create, develop and refine innovative products and services. This cross-section of social infrastructure, mobility, and people provides a unique opportunity for inventors, residents and visitors to interact seamlessly with new technologies throughout daily life in an environment that emulates a real city.

Mobility Infrastructure is a team which defines/develops cloud infrastructure that enables Woven City’s service to the outside of Woven City. This team defines the entire architecture by grasping current As-Is architecture and re-architect to fit providing stable service. Technical Operation Services might be required when the product will go to market outside of Woven City. The team needs to prepare not only cloud infrastructure but also technical operation services like contact center, NOC and SOC, etc. The operation process also needs to be considered to adjust the market outside of Woven City.

For more information about Woven City, please visit: https://www.woven-city.global/

WHO ARE WE LOOKING FOR?
We are looking for an experienced technical operation services manager. This project is very challenging and involves onboarding complex and multi-disciplinary projects, and helping them evolve continuously. You will be in charge of considering the best operation process and services for go to market products. You need to understand our customer’s needs and provide best operation services for Inventors to support to go to market seamlessly from the Woven City. You are also able to improve existing Woven City operation processes or tools to provide seamless operation services between them.

RESPONSIBILITIES:
• Make operation services for inventors who will go to the external market. Create a service menu and decide the cost estimation with internal stakeholders based on the existing process and tools by utilizing the existing assets for operation of Woven City.
• Do everything you need to succeed by considering the balance of cost, speed and quality. All things which need to be prepared to provide operation services like SLA definition and Contract template etc, must be prepared with the team and internal stakeholders.
• Work with stakeholders to define operation services specification, decide operation partners and solutions, set high-level schedules and milestones, identify risks, priority and communicate with cross-functional partners both across the company and externally.
• Run the PDCA cycle to improve both the existing process, tools and partners and new ones for the external market to realize the seamless operation migration from Woven City to the external market.
• Responsible for the success of operation services for the external market products as a mobility infrastructure by providing the attractive value to internal/external inventors.

MINIMUM QUALIFICATIONS:
• 5+ years of successfully leading or managing Post-Production system operation for mid- large scale product or cloud infrastructure projects as a Project Leader
• 3+ years client work or pre-sales engineer experience to propose technical services or solutions to the customers
• A natural collaborator with a strong win-win drive who can facilitate productive conflict, creating outcomes that magnify input exponentially for all parties involved
• Strong verbal and written presentation skills in a simple way and to tailor key narrative and presentation styles to multiple audiences with proficiency in business level English and Native level Japanese language
• Technical knowledge and experience regarding cloud infrastructure and operations, especially for incident response, change management, NOC/SOC, and customer support
• Bachelor’s degree or equivalent qualification

NICE TO HAVES:
• Patience in dealing with different cultures / languages and different decision-making mechanisms and logic
• Excellent project management and organizational skills as well as a sense of urgency and personal drive to effectively and efficiently execute transactions.
• Demonstrated professional experience in large-scale system operation handling both application and infrastructure. Experience and knowledge in enterprise software development or cloud infrastructure for mission-critical systems.
• Knowledge of ITIL and experience of defining operational processes. Set a SLA goal and manage it as a commercial service.
• Experience of sales and cost estimation and build or manage customer support service for the customer

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Important Points
・All interviews will be arranged via Google Meet, unless otherwise stated.
・The same job descriptions are available in both English and Japanese; therefore, we kindly ask that you apply to only one version.
・We kindly request that you submit your resume in English, if possible. However, Japanese resumes are also acceptable. Please note that, depending on the English proficiency requirements of the role, we may request an English version of your resume later in the process.

WHAT WE OFFER
・Competitive Salary - Based on experience
・Work Hours - Flexible working time
・Paid Holiday - 20 days per year (prorated)
・Sick Leave - 6 days per year (prorated)
・Holiday - Sat & Sun, Japanese National Holidays, and other days defined by our company
・Japanese Social Insurance - Health Insurance, Pension, Workers’ Comp, and Unemployment Insurance, Long-term care insurance
・Housing Allowance
・Retirement Benefits
・Rental Cars Support
・In-house Training Program (software study/language study)

Our Commitment
・We are an equal opportunity employer and value diversity.
・Any information we receive from you will be used only in the hiring and onboarding process. Please see our privacy notice for more details.