Technical Onboarding Manager

Rackspace

India - Gurgaon Hybrid permanent

Posted: November 19, 2025

Job Description

Job Title
Technical Onboarding Manager
Exp - 3-5yrs
Notice Period - Less than 30days only

Job Summary
We are seeking a detail-oriented and customer-focused Technical Onboarding Manager to lead the onboarding experience for our customer. This role is responsible for ensuring a smooth, efficient, and technically sound onboarding process, enabling customers to quickly realize value from our products and services.

Key Responsibilities :
Design and execute onboarding plans tailored to customer needs, ensuring technical readiness and alignment with business goals.  Coordinate cross-functional teams (Sales, Product, Engineering, Support) to deliver onboarding projects on time and within scope.  Guide customers through product setup, configuration, integration, and initial usage, ensuring technical success.  Develop onboarding documentation, technical guides, and training materials to support scalable onboarding.  Act as a trusted advisor to clients, identifying opportunities to improve adoption and satisfaction.  Collaborate with Product and Engineering teams to relay customer feedback and influence product improvements.  Track onboarding KPIs (e.g., time-to-value, activation rate) and continuously optimize the onboarding process. 

Qualifications :
Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).  3+ years of experience in technical onboarding, implementation, or customer success roles.  Excellent communication, presentation, and interpersonal skills.  Proven ability to manage multiple projects and stakeholders simultaneously. 

Preferred Skills :
Familiarity with Agile methodologies.  Experience in onboarding enterprise clients.  Ability to translate complex technical concepts into simple, actionable steps.  Passion for customer success and continuous improvement. 

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