Technical Implementation Specialist (AI-driven B2B SaaS, US market)

Location: LATAM/Europe, remote.

Salary: $33k - $37k annually/10k-13k PLN monthly on B2B (self-employed) or an equivalent on a contract of employment.

Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful.

Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!

A few facts about us:

• Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1

• We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.

• We currently rate at 4.7/5 in both Shopify and G2.

• Our ML team was among the first in the world to launch an AI agent (Lyro) for customer service!

• Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.

• Currently, we hire over 150 fantastic people.

Would you like to see what working with us looks like? Check out our #GrowWithTidio video👇

We are looking for the next hands-on Implementation Specialist to join our small, agile team of 3, helping clients unlock the full potential of Tidio. You will design and implement tailored solutions, integrate Tidio with other tools, and guide clients through adoption and post-implementation care. Working cross-functionally with Product, Engineering, and Sales teams, you will ensure smooth adoption, solve real challenges, and make a tangible impact on client success.

This role is perfect for someone who thrives in a fast-paced environment, enjoys solving technical challenges, and takes ownership of projects that directly impact client success and Tidio’s growth.

Working hours aligned with local time zones, with some flexibility where possible:
• Europe (CET): 8:00 AM – 4:00 PM
• Latin America (GMT-3): 8:00 AM – 4:00 PM

As the Implementation Specialist, you will:

• Set up and configure client accounts, ensuring a smooth start to their Tidio experience.

• Implement and customize solutions based on each client’s specific business needs.

• Discuss and design custom solutions with clients and prospective clients during video calls, providing expert guidance and technical insights.

• Provide ongoing support for implemented solutions, helping clients optimize and adapt them as their needs evolve.

• Integrate Tidio with external systems (e.g., CRMs, e-commerce platforms) using APIs and JSON data structures.

• Troubleshoot and resolve technical issues, collaborating with Product and Engineering teams when needed.

• Manage implementation projects from start to finish—planning, coordinating, and ensuring timely delivery.

• Work cross-functionally with Customer Success, Sales, Product, and Engineering to align solutions with client goals.

• Identify and drive process improvements, helping to streamline and scale the implementation workflow.