Technical Implementation Manager

Our Implementation team plays a key role in onboarding seamlessly new customers: they are working across department (Sales, Product and Customer Success) to understand and document client use cases, requirements and then translate them into setup and configuration of the 360Learning platform.

You will manage all phases of the implementation lifecycle, from sales turnover and kick off to go-live. You will define the 360Learning platform architecture for our clients based on learner personas and organizational structure, drive project management, facilitate integrations, API’s, 3rd party apps, and guide our customers through onboarding in order to ensure the successful deployment of their new learning platform.

Hear from the team:

"I love coaching my incredible Solution Deployment and Solution Expert teams, not just as professionals but as the amazing individuals they are. For me, it’s all about creating a culture that supports work-life balance, a genuine sense of teamwork, and an environment where everyone can pursue their strengths and grow. My goal is for each team member to feel valued, challenged, and empowered — we’re here to support each other and thrive, together!" - Garrett Kramer, Your future coach, https://www.linkedin.com/in/garrett-kramer-50293458/

“We love positive energy and people who don't mind rolling up their sleeves and thrive on solving client problems. Most of all, we always have each other's back!” - Kathy Lam, Solution Architect, https://www.linkedin.com/in/kathy-lam-53aa1910a/

Within 1 month, you will::
• Become a Trello expert through our onboarding process
• Understand our product offering through training
• Master our platform and be able to support clients on basic requests

Within 3 months, you will::
• Be able to pitch the value of the 360Learning platform
• Own a portfolio of 20 existing clients
• Start to onboard your own new clients
• Successfully implement integrations (SSO, third-party tools) & troubleshooting

Within 6-12 months, you will::
• Develop repeatable and scalable processes to improve project quality and delivery
• Onboard another Implementation Manager/Solution Architect
• Contribute to our knowledge base to share best practices and lessons learned
• Work with our partner ecosystem to strengthen the services proposed to our clients

The Skill Set:
• Minimum 5 years professional consulting experience, preferably in a customer facing role (Technical Account Manager, Implementation Consultant or Pre-sales Consultant)
• Previous deployment experience of SaaS products, ideally HR relatedUnderstanding and experience working with APIs, SSO configuration & troubleshooting
• Solution-oriented and client-first mindset in everything you do
• Ability to adapt to your audience. Flexibility in tackling a conversation with highly technical stakeholders, and the ability to reduce complexity to more common terms for less technical stakeholders
• Organized, able to manage priorities across multiple customer implementations
• Bachelor's degree or equivalent
• Bonus skills include: Basic programming scripting skills & Data fluency and management capabilities
• Strong presentation skills especially to executive sponsors
• Expected to be available for client and larger team meetings (ex: Revenue Kick-Off, etc.) for up to 5% travel time annually
• Enthusiasm for our culture explained here: http://bit.ly/Convexity_360L

What We Offer:
• Compensation: Pay structure includes base salary, variable incentive pay, and company equity 📈
• Benefits/Perks: Comprehensive medical, vision, and dental insurance 🏥 RRSP matching starting from day 1 🏦 Generous parental leave 👶 Professional development opportunities through our own platform 📚
• Balance: We offer unlimited days of annual PTO 🌴 5 days for sick leave 🤒 holidays following the Ontario calendar 🗓 We are a remote-first organization and promote flexible work hours 🏠
• Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
• Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
• Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity_360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻‍💻🏆

Interview Process:
• Phone Screen with our Talent Acquisition Manager
• Discovery Interview with the Hiring Coach (Director of Professional Services)
• Team Intro & Case Study with the Hiring Coach and 1 PS Team Member
• Culture Interview with the Chief Customer Officer
• References & Offer!
⇾ Get ready using our Knowledge Base: https://bit.ly/42H1ggC

#LI-MKN

Who We Are
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.

360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA.

Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!