Technical Implementation Engineer

Work with the Industry Leader

At Eon, our mission is to make patients healthier and healthcare affordable. Eon Patient Management, or EPM as we like to call it, identifies patients with disease risk and streamlines clinical decision analysis so clinicians can work at the top of their licenses. With unique solutions across multiple disease states, we drive unprecedented adherence to care pathways, so that more patients are seen and more survive. When patients win, healthcare systems win - both clinically and financially.

As a market leader in incidental tracking and patient management, Eon is pioneering the use of Artificial Intelligence to enable healthcare enterprises, ranging from small health systems to large, national-scale IDN’s in the US.

The Opportunity

As a Technical Implementation Engineer at Eon, you will play a crucial role in transforming healthcare through innovative technology. You’ll collaborate closely with internal teams to gather and scope product requirements, ensuring seamless customer implementations. This role involves performing technical configuration steps, managing data uploads, and using custom scripts and SQL queries for historical data backloads and global product changes. You’ll track and document customer-specific dashboard data, provide time estimates for customizations, and maintain consistent communication with clients for feedback and approvals. Additionally, you’ll offer technical support during implementation calls and collaborate with cross-functional teams to deploy custom requirements. By providing Tier 3 support and troubleshooting implementation issues, you’ll ensure a smooth and efficient onboarding experience, ultimately contributing to Eon’s mission of improving patient care and healthcare affordability.

In this role you will:

Collaborate with internal teams to gather and scope new product requirements during customer implementations

Perform technical steps of the implementation process, including developing and reviewing site specific data configs

Manage and perform bulk dashboard uploads, like historical data backloads and global product data changes using custom scripts and SQL queries

Upload and track customer specific dashboard data configurations

Document and maintain customer portfolios

Provide time estimates to clients who require additional customizations to be done and communicate with them throughout the process to obtain feedback and approval

Provide technical support in customer implementation calls

Collaborate with the product, development and success teams to track and deploy custom requirements by customers during implementations

Provide Tier 3 Support for implementations related issues and communicate with internal teams

Skills and Qualifications:

Bachelor's Degree in Engineering, Computer Science or related field

1-2 years of relevant experience

Must have Hands-on experience with SQL

Experience using Jira, Slack, and GitHub

Knowledge about HL7 standards is a plus

Must have excellent English communication skills and experience with documenting root cause analysis

Must have the ability to multitask in a fast paced environment

Ability to work in a 24x7 environment

“So what’s in it for me,” you ask?

We pride ourselves for being a culture-based company buzzing with high-energy. Aside from the enthusiastic environment, you'll enjoy:

Competitive salary

Health insurance

Referral bonuses

Generous vacation time

Paid Maternity and Paternity leave

Work from home days

Lunch facility within office

Travel allowance

Company equipment (laptop, internet device, screens etc)

Professional development and career growth opportunities

Awesome team members

If we still have your attention, don't delay, send us your resume! 

EON is proud to be an equal opportunity employer and prohibits discrimination and harassment of any kind. Our culture celebrates diversity and we are committed to creating an inclusive environment for all team members.

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