Technical Customer Support Specialist

Confidential

Yerevan permanent

Posted: April 16, 2026

Required Skills

Job Description

ACX is looking for a Technical Customer Support Specialist to join our team in Armenia.

Working at ACX

ACX is the world’s largest crypto compliance specialized services firm, operating across the United Arab Emirates, Singapore, Georgia, and Armenia, and supporting global clients with cutting-edge compliance and regulatory solutions.

Key Responsibilities

Provide timely and effective support to users via email and other channels, resolving inquiries related to system functionality, transactions, and technical issues

Perform technical triage of user-reported issues, identifying root causes across client applications, APIs, backend services, or external providers

Investigate and troubleshoot issues using logs, dashboards, and internal tools

Monitor system behavior and identify anomalies such as transaction failures, error spikes, or performance issues

Support incident handling, including investigation, user communication, and resolution tracking

Escalate complex or high-risk issues with clear documentation, including logs, reproduction steps, and impact assessment

Collaborate with engineering, product, and operations teams to resolve issues and improve system performance

Track and follow up on ongoing issues to ensure timely resolution

Contribute to process improvements, documentation, and internal knowledge base updates

Qualifications

2–4 years of experience in technical support, customer support, or operations

Experience in fintech, crypto, SaaS, or financial services is an advantage

Basic understanding of system architecture (client → API → backend services)

Ability to troubleshoot technical issues, including transactions and system-related problems

Strong analytical skills with attention to detail

Experience or familiarity with monitoring/logging tools (e.g., Grafana, Kibana, Datadog) is a plus

Excellent written and verbal communication skills in English

Ability to multitask and work in a fast-paced environment

Strong ownership mindset and ability to work cross-functionally

Willingness to work in shifts, including weekends if required

What We Offer

Competitive salary with performance-based bonuses

20 working days of paid annual vacation

Premium health insurance (after probation period)

Coverage of international certifications and executive training

Paid taxi for late or early shifts

A dynamic international environment at the intersection of compliance, finance, and Web3

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