Technical Customer Support Specialist

Together with 6,900 colleagues worldwide, we are the strategic lifecycle partner for the pharmaceutical, biotech, and food industries. With seamless processes, innovative technologies, and sustainable solutions, we help our customers achieve their goals. For example, we ensure that vaccines are safely filled and that tablets can fully release their active ingredients. Your favorite chocolate and snacks are also sustainably packaged with our help.

Syntegon Packaging Solutions B.V., located in Weert, is part of the Syntegon Group. In Weert we are Center of Competence for vertical form, fill and seal machines within the Syntegon Group. Here we develop and produce technologies for a wide range of food and non-food products, including stand-alone machines and system solutions with various process steps from weighing and dosing to vertical bagging, cartoning, case packing, and palletizing.

Are you an expert in machine modernizations who thrives at the intersection of service sales and technical delivery? As a Technical Customer Support Specialist you will support regional and central service sales in defining and securing modernization projects for installed packaging machines, acting as the technical interface between sales, engineering specialists and order execution. These projects range from a few thousand euros to around €1M and typically run from a few weeks to several months.

What you’ll do

Sales & solution support

You’ll be the go‑to specialist for modernization enquiries, helping convert leads into robust, low‑risk solutions that meet customer needs.

• Act as the primary technical interface between service sales and internal specialist teams during the offer and order phases.
• Coordinate solution finding for modernization enquiries and assess technical and commercial risks.
• Advise service sales and order management on quotations, ensuring solution feasibility and accurate scope definition.
• Develop concept proposals based on existing technical building blocks to offer optimal modernization options.
• Support handover of accepted projects to Engineering & Service for smooth order execution.

Process & ERP improvement

You’ll also help streamline the internal workflows that underpin modernization projects and customer service.

• Support ERP‑related activities tied to modernization business (order confirmation, invoicing, installation records, complaint handling).
• Identify process bottlenecks and contribute to continuous improvement initiatives across products and services.
• Ensure project documentation is complete and maintained to support timely delivery and invoicing.
• Work closely with order management and operations to improve predictability and control of modernization projects.
• Help embed best practices for tracking and reporting modernization performance.

Education & experience

You bring practical technical knowledge and proven experience in engineering or sales for capital equipment.

• Completed vocational training plus specialist technical training, or a bachelor’s degree in engineering.
• Several years’ professional experience in engineering or project sales, preferably in special machinery for the food industry or related sectors.
• Hands‑on familiarity with modernization or retrofit projects and a solid understanding of machine systems.
• Practical experience with SAP and MS Office is highly desirable.
• Fluent English; German is a strong advantage.

Key competencies

You combine technical judgement with a service‑oriented, structured way of working.

• Strong communication and collaborative skills; comfortable liaising with sales, engineering and operations.
• High service orientation and consulting mindset, you advise clearly and decisively.
• Ability to make sound technical decisions and assess project risk quickly.
• Structured, prioritized approach to work and excellent documentation habits.
• Proactive contributor to improvement and standardization initiatives.

Additional information

• Gross annual salary: € 3.758 - € 4.799, depending on experience.
• Attractive employment conditions
• Collegial atmosphere with enthusiastic, professional colleagues including: 27 vacation days and 13 ADV days, flexible working hours, discount on your gym membership and a bike scheme.
• High degree of responsibility and independence

If this position appeals to you, please apply using the button on the page. For any questions, contact Birgit Sadiki at [email protected].

Please note that we do not accept unsolicited approaches from recruitment agencies; we recruit candidates directly and are not working with external agencies for our open roles.