Technical Customer Support

Confidential

Mostar permanent

Posted: January 30, 2026

Job Description

Company Description

GlobalBet is the biggest independent B2B provider of virtual sports solutions, offering the most realistic and reliable virtual sports product to the industry. We create and develop new game experiences for millions of players worldwide by bringing together experienced people that combine creativity, innovation, and passion. Our team is growing, and we are looking for a Technical Customer Support to join our team in Mostar.

Key Responsibilities:

Handling of customer support inquiries through various channels

Incident management while maintaining customer satisfaction

Maintaining functionality of various system components

Updating internal support documentation and creation of relevant knowledge base articles

Identifying customer requirements and providing aid while using specific system functionalities

Reporting system deficiencies to relevant product departments

Maintaining multiple communication channels between different stakeholders

Monitoring of system performance

Qualifications:

Customer service skills - previous experience is a plus

Strong analytical and problem-solving skills

High-level proficiency in both spoken and written English

Experience in gambling/betting industry

Troubleshooting skills (hardware, software, operating systems, networking, etc)

Basic knowledge of web technologies

Strong interpersonal and communication skills

Time management, multitasking, and task prioritization skills

Basic knowledge of Microsoft Office suite & support ticketing systems

General interest in Sports

Additional Information

We offer the chance of a versatile, demanding position in a dynamic family company with a startup mentality, in which you will receive an independent area of responsibility and a high level of appreciation for your professional competence.

We also offer:

Flexible working hours

Company and team events

Ongoing training and further education

An energetic atmosphere and opportunity to grow within and with the company

If you're a motivated and talented individual who's looking for an exciting new opportunity, you're ready to make a real impact in a growing company, and you have the skills and experience we're looking for, we want to hear from you. This role offers a chance to work with a dynamic and fast-paced team, while taking your career to the next level. We're excited to see what you bring to the table and look forward to the opportunity to learn more about you.

Please submit your CV in English, in PDF format.

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.