Technical Customer Support DACH - German speaking

Confidential

Utrecht, Utrecht, Netherlands permanent

Posted: April 30, 2026

Required Skills

Job Description

Are you fluent in German and passionate about solving complex problems for a diverse range of customers? Do you want to help eCommerce businesses grow by delivering high-quality technical support? Then this role might be for you!

You’ll be joining our international Support department (6 teams, 9 markets) as part of the DACH Support team, one of our largest and fastest-growing regions. The team currently consists of 7 Technical Support agents supporting customers in Germany, Austria, and Switzerland.

We’re an open-minded and collaborative team of Support professionals. We believe Support isn’t just about fixing problems, it’s about setting our customers up for success, and we do that together. We learn from each other, keep things honest and direct, and enjoy the occasional fun moment along the way. Expect flat hierarchies, room for your ideas, and a team that’s got your back!

Your job

As a Technical Support agent, you'll be the first point of contact for customers with questions or issues related to our tool. Channable helps online retailers and agencies automate and optimize their product listings across channels like Kaufland, OTTO, Amazon, Google, and Meta.

We currently support over 2,500 marketing channels, including price comparison sites, affiliate networks, and marketplaces. Our customer base ranges from independent webshop owners to international brands and agencies, each with their unique needs.

No prior experience with eCommerce tools like product feeds or APIs? No problem! We’ll provide extensive onboarding and training to get you fully up to speed.

Once enrolled, you’ll start on our first-line support, handling incoming tickets, diagnosing the situation, preferably resolving it or if needed escalating to our more experienced second-line support.

Your main responsibilities:

• Handle incoming tickets via email and phone (in German and English), solving issues, troubleshooting problems, and educating users to use Channable more independently.

• Troubleshoot issues related to product feeds, APIs, and marketplace integrations.

• Escalate complex cases to second-line support when needed.

• Understand the business goals of our users and help them get the most out of Channable.

• Spot recurring issues and share insights internally to improve our product and processes.

• Contribute to team rituals, knowledge sharing, and onboarding new colleagues.

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