Technical Customer Support

Confidential

Bucharest, Bucharest permanent

Posted: January 30, 2026

Job Description

THE OPPORTUNITY

As a Customer Support, you will provide high-quality client assistance and ticket monitoring for infrastructure services provided. You provide proactive monitoring, basic network, and system troubleshooting mainly on Linux servers in a high traffic environment and provide detailed issue description to both customers and senior engineers when necessary.

Also, you will have the opportunity to learn various technologies on the job and get involved in a wide variety of infrastructure projects.

The key role of your position will be to keep the track and solve various requests, both from internal and external customers, perform proactive monitoring and troubleshooting while assuring the best quality of service possible.

YOUR MISSION

Proactively troubleshoot and solve technical issues, observed through monitoring or highlighted by clients, either by announcing the providers or by escalating them to Level 2/3

Be the single point of contact for managed tickets and follow-up on the solutions proposed by suppliers or Level 2/3

Keep the customer informed and up-to-date regarding the solving progress and confirm the closure of the ticket with the client

Keep an orderly track and update the monitoring system with any new services provided to the clients

Create and keep a track of troubleshooting procedures/processes and ask for automation when needed;

Work with domains, settings of DNS/rDNS, advanced check-ups for clients, etc;

Constant focus on learning, developing new skills, and involving more complex tickets, as well as asking for training from the upper support team.

YOUR BACKGROUND

Be great communicators and have proactive customer skills

Have great speaking and writing English skills

Love the flexibility of working in multiple shifts, including remote evening shifts;

Nice to have a great interest and some knowledge of Networking and Linux (tech graduate and CCNA or equivalent, or Linux course would be a considerable plus);

Enjoy being a part of a great team and culture

BENEFITS

A well-deserved salary and training covered.

“Employee of the month” performance bonus

Holiday bonuses twice a year to keep you happy

The referral bonus for getting your friends to work with us

“As long as the job gets done” type of flexible hours

Career improvement training and workshops to assist you in your development plan

Medical coverage to keep you healthy

Bookster Subscription

“Winter Warm-Up” & “Summer Bash” – the best company parties you’ve ever seen

“Birthday Presents

“Emia Fun” will bring teams together & build memories to remember, where colleagues become friends

Fresh fruits every Monday for that vitamin burst

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