Technical Customer Success Manager

We are looking for a Technical Customer Success Manager to join our USA team!

Are you passionate about program delivery and adoption?

Do you enjoy resolving issues tailored to client needs and building long-term relationships with customers?

Who we are:

SAI360 is giving companies a new perspective on risk management. By integrating Governance, Risk, Compliance (GRC) software and Ethics & Compliance Learning resources, SAI360 can broaden your risk horizon and increase your ability to identify, manage, and mitigate risk. See risk from every angle. Visit www.sai360.com.

Think you’re a fit for SAI360?

The primary objectives and responsibilities of a Technical Customer Success Manager includes:

Develop a deep understanding of our GRC customer’s business requirements and goals;

Champion client requests;

Represent client interests in product and service solution planning initiatives;

Solving basic to intermediate issues accordingly and escalating issues to appropriate Service management teams;

Manage assigned client relationships to ensure the highest level of service;

Drive adoption, engagement, and satisfaction with SAI360 products and services through proactive activities and structured touchpoints;

Understand customer objectives and translate them into business outcomes;

Build strong long-term relationships with customers through strategic communication and tailored issue resolution;

Liaise with internal teams to ensure solutions are delivered per agreed scope and timelines;

Partner with Account Managers to facilitate renewals, drive revenue growth, and identify upsell/cross-sell opportunities;

Travel to priority customers (approx. 10%) to strengthen relationships and lead value-driven discussions;

Track and report customer initiatives in Salesforce.

What you’ll bring to the table:

Proven experience in a consultative, customer-facing role, ideally in technology or SaaS.

Knowledge of Governance, Risk, and Compliance (GRC) challenges and solutions.

Familiarity with Microsoft Office 365, Salesforce, Zendesk, and remote meeting tools (Teams, Zoom).

Technical knowledge of SQL queries and Power BI is a key requirement.

Excellent interpersonal, written, and verbal communication skills.

Ability to collaborate and influence across all levels of an organization.

Self-starter with strong initiative and accountability.

Why you should apply to SAI360:

Alongside a remote-first hiring strategy and competitive salary package, we offer a wide variety of employee perks including –

PTO leave;

Quarterly wellness days;

EAP program;

Healthcare benefits;

Bonus incentives;

401k matched;

Pet insurance;

FSA Account;

As required by applicable Pay Transparency laws, the base salary range for this position is $70,000- $85,000 plus opportunities for bonuses or commission. Exact compensation may vary based on skills, experience, and location.