Technical Customer Success Manager

AMPECO is one of the most innovative companies in electric vehicle charging infrastructure - an industry that aims to change the world by making charging easier for everyone. As electric vehicles (EVs) transform our transport and mobility sectors, AMPECO is at the forefront of a revolution, and we’re just getting started.

The AMPECO EV Charging Platform is a business-critical SaaS platform companies use to manage their electric vehicle charging infrastructure, processes, and energy use. It’s already used by companies worldwide – from North and South America to Europe, Africa, Asia, and Australia.

As we expand our presence in APAC, we are thrilled to be looking for our first team members in the region.

About the role

We are looking for a Technical Customer Success Manager to join our international customer-facing team supporting our highly configurable, enterprise-grade platform.

This is a hands-on, consultative role. You will work closely with customers to onboard them on our platform, support their day-to-day operations, help them adapt the platform to evolving business models, and act as a trusted technical partner as they grow.

Our product is powerful and flexible, which means it takes time to master. The learning curve is worth it. We invest heavily in onboarding and training, and we expect new team members to grow into the role over time rather than be fully autonomous on day one.

What you will do:
• Lead and support customer onboarding, including platform training and enablement
• Work closely with customers on day-to-day operational usage, configuration, and best practices
• Help customers adapt the platform to new business models, workflows, and requirements
• Perform first-line troubleshooting and investigation of minor issues, collaborating with our technical support and engineering teams when deeper escalation is needed
• Participate in customer meetings and workshops, including on-site visits in the APAC region (e.g. Singapore, Australia, New Zealand, Malaysia, Laos)
• Gather customer feedback and insights, and help translate real-world needs into clear input for product and engineering teams
• Gradually take ownership of customer relationships as your product knowledge and confidence grow

What to expect in your first months:
• A structured but intensive onboarding period (2–3 months) focused on mastering the platform, common use cases, and customer scenarios
• Close collaboration with senior team members and leadership, including joint customer calls and visits
• Increasing responsibility over time, with full confidence in the role typically reached after 9–12 months

What we’re looking for:
• Experience in a customer-facing technical role (e.g. Technical CSM, Technical Account Manager, Solutions Consultant, Implementation Specialist)
• Strong ability to learn and reason about complex systems
• Comfortable explaining technical concepts to non-technical stakeholders
• Practical troubleshooting mindset — able to investigate issues methodically
• Clear, professional communication skills in English
• Willingness to travel regionally as part of the role
• Curiosity, resilience, and a desire to build deep expertise rather than rely on scripts or shortcuts

Nice to have:
• Experience with SaaS platforms, APIs, or highly configurable systems
• Background in technical support or implementation roles
• Exposure to enterprise or B2B customers
• Experience working in or with distributed teams

Why join:
• Work with a powerful, complex platform used by real businesses in real-world environments
• Join a small, high-trust team where your contribution is visible and valued
• Learn directly from experienced, hands-on leadership
• Grow into a role with increasing autonomy, responsibility, and customer impac