Technical Customer Services Consultant

Efihr

IN-Mumbai permanent

Posted: January 30, 2026

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Quick Summary

As a Technical Customer Services Consultant, you will be responsible for providing solutions to customer tickets, addressing technical problems, and communicating with customers to resolve issues.

Required Skills

Customer Service Technical Knowledge Problem Solving Communication Documentation Networking Time Management

Job Description

As a Customer Services Consultant, you solve customer tickets that come in via your first-line colleagues. As a specialist in a specific area of our planning solution, you address problems that require more technical knowledge.

You are responsible for:

• Making your customers’ day by providing solutions for the challenging problems they experience.

• Taking ownership of the problems assigned to you and communicating the implemented solution to your customer.

• Finding the most suitable solution using your acquired technical knowledge and specific expertise.

• Updating Customer Services knowledge base to ensure our expertise gets documented.

• Maintaining a strong network within your team and the company to find the optimal solution for your customer.

• Balancing your time, priorities, and incoming tickets while always keeping an overview.

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