Technical Customer Relations Manager

This position is for work in an on-site format, in Contagem, Minas Gerais.

 

Who will you be working with? 

You will work with a best-in-class Services team that combines expertise in customer monitoring solutions, networking, mechanical engineering, electrical engineering, and global railroad operations. Wabtec has the largest installed base of vision and acoustic Wayside solutions in the global rail industry. The team collaborates with customers around the world during the problem‑resolution process and partners with key internal stakeholders to support derailment protection and operational safety solutions.

How will you make a difference?  

• You will manage the relationship with KinetiX customers across South America.

• You will define and execute the services strategy for the region.

• You will identify solutions to maintain and improve service delivery costs.

• You will manage sales revenue for the assigned customer base.

• You will act as the external customer champion for assigned accounts.

• You will serve as the internal customer champion, connecting customer needs to technical and product teams.

• You will oversee simultaneous, large-scale, high-impact activities within the customer segment.

• You will identify and translate business needs into clear direction for technology teams.

• You will assess industry trends and position digital solutions to drive change within customer accounts.

• You will lead proposal development for new and renewed service contracts and manage related budgets.

• You will support long-term goals for margin improvement and project expansion.

• You will own service metrics, present plans, and evaluate financial risks.

• You will grow the service portfolio and deliver on financial performance expectations.

• You will lead a matrixed team coordinating across service deployment, engineering, and project management.

What do we want to know about you?

• Experience in technical customer management, field service operations, or related technical environments.

• Advanced English - Strong oral and written communication skills and desirable Spanish.

• Strong interpersonal and leadership skills.Spanish is desirable but not mandatory

• Demonstrated ability to analyze and resolve problems.

• Demonstrated ability to lead programs and projects.

• Ability to document, plan, communicate, and execute programs.

• Established project management skills.

What will your typical day look like?

• Mapping actual spend, including supplier mapping, supply flows, technology mapping, competition risks, technology shifts, purchase amount trends, shortage impacts, risk mitigation, dual sourcing, contracting, terms and conditions, and obsolescence management.

• Driving and monitoring the selection process of new suppliers.

• Defining the sourcing plan, including supplier reduction and verification of competencies and capabilities.

• Negotiating supplier frame agreements and supply contracts, including VMI, YoY productivity, safety stock, and sustainability.

• Ensuring continuous technical and market intelligence for the respective commodities.

• Managing customer expectations and contractual obligations for installed base uptime.

• Monitoring cost and revenue performance in the region.

• Developing strategies to improve service efficiency and proposing solutions to enhance customer experience.

• Supporting field teams when needed.

• Meeting with customers to understand challenges and propose solutions.

Benefits:

At Wabtec, people come first. That’s why we ensure our employees feel valued and have the tools they need to thrive. By joining us, you will have access to a range of benefits designed to support your well-being and development. Here’s what we offer to make you feel part of a company that supports your professional and personal journey:

• Medical Assistance extended to dependents (spouse and children)
• Dental Assistance extended to dependents (spouse and children)
• Profit Sharing
• Private Pension Plan
• Meal Policy according to location
• Life Insurance
• Employee Assistance Program: psychological, legal, financial, and social support
• Headspace – mental health app
• Christmas Card or Basket for employees (based on location)
• Christmas Gift for children up to 11 years old
• Extended Maternity Leave
• Program for Pregnant Women and Babies
• Language Incentive Policy
• Mentorship Programs and access to training platform
• Wellhub
• Pharmacy Assistance

 

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O que você poderia conquistar em um ambiente que realmente coloca as Pessoas em Primeiro Lugar?

Na Wabtec, não se trata apenas de um emprego — é sobre o impacto que você gera. Quando nossas pessoas se unem, Expandimos o Possível,melhorando constantemente o que fazemos e como fazemos — para nossos clientes e para uns aos outros.

Se você está pronto para revolucionar a forma como o mundo se move para as próximas gerações, a Wabtec é o lugar certo para você.

 

Quem somos nós?

A Wabtec é uma fornecedora global líder em equipamentos, sistemas, soluções digitais e serviços de valor agregado para os setores ferroviários de carga e transporte. Com mais de 150 anos de experiência, estamos na vanguarda em segurança, eficiência, confiabilidade, inovação e produtividade. Seja em carga, transporte, portos, logística, mineração, indústria ou setor marítimo, nossa expertise, nossas tecnologias e nossas pessoas — juntas — estão acelerando o futuro do transporte. Com raízes que remontam a George Westinghouse, Thomas Edison e Louis Faiveley, a Wabtec sempre desenvolveu tecnologias e implementou soluções para diversos setores essenciais, atendendo às necessidades de clientes e governos.

Com cerca de 30.000 colaboradores ao redor do mundo, entregamos desempenho que move o mundo adiante. Somos aprendizes contínuos, apaixonados em evoluir cada vez mais. Saiba mais em www.WabtecCorp.com

 

A cultura nos impulsiona e abre possibilidades.

Acreditamos que as melhores ideias surgem da combinação de experiências e origens diversas. Na Wabtec, trabalhamos todos os dias para criar um ambiente onde todos se sintam incluídos. Estamos construindo uma cultura em que a liderança, a inclusão e a sua perspectiva única impulsionam o progresso.

Temos orgulho de ser uma empresa que oferece igualdade de oportunidades. Valorizamos talentos de todas as origens, experiências e identidades — incluindo raça, gênero, orientação sexual, idade, deficiência e qualquer outra característica que faça parte de quem você é.

Precisa de alguma adaptação? É só nos avisar — estamos aqui para você.