Technical Customer Interface Engineer (m/w/d)

It’s not just about your career… or your job title…it’s about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters…do things that haven’t been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Whether it’s for each other or our customers, we put always People First. 

Who will you be working with?

You will work closely with our Services Engineering team, the primary technical interface for our main customer across all service‑related activities. This team partners with Centers of Competence (brakes, doors, HVAC, couplers, pantographs, PIS/CCTV, fire protection, and more), Project Management, and Commercial teams to deliver best‑in‑class support throughout the full lifecycle of rolling stock products. You will interact continuously with customers, internal engineering teams, and global experts to ensure aligned, timely, and high‑quality technical support.

How will you make a difference?

As a member of the Services Engineering / Technical Support Group (TSG), you will be responsible for leading and coordinating all technical service activities for one of our key customers. You will act as the primary technical contact, supporting maintenance, overhaul, repair, and upgrade projects while ensuring seamless communication between the customer, internal engineering, and product competence centers.

You will prepare technical offers and service tenders, oversee the execution of service projects, and drive integrated train‑level solutions that enhance reliability, performance, and customer satisfaction. By analyzing customer issues, conducting feasibility assessments, and communicating technical insights, you will help shape service strategies and strengthen the long‑term customer partnership.

What will your typical day look like?

• Serve as the primary technical contact for all service‑related topics (maintenance, overhaul, repairs, upgrades) for the main customer
• Lead and coordinate technical support activities, including safety cases and urgent issue resolution
• Prepare and consolidate technical offers and tender documentation, ensuring alignment with OE teams when needed
• Oversee the execution of TSG projects to ensure timely delivery and high‑quality technical outcomes
• Collaborate with Centers of Competence (brakes, doors, HVAC, pantographs, etc.) to ensure harmonized technical support
• Respond quickly and accurately to technical inquiries across multiple product lines
• Identify opportunities by promoting integrated train‑level solutions
• Conduct feasibility studies, fleet assessments, and condition‑based evaluations
• Strengthen customer relationships by providing proactive engagement and showcasing Wabtec innovation
• Document, track, and communicate customer issues, feedback, and resolutions, including trend reporting to management

What do we want to know about you?

• Bachelor’s degree in Engineering ideally/Applied Sciences or a related technical education with at least 5 years experience in technical field and rail industry
• Strong rail engineering background — ideally in train‑level design, systems integration, or fleet engineering
• Fluent German language skills; English proficiency required
• Experience in maintenance workshops is a strong plus
• Ability to manage complex product portfolios and communicate effectively with technical and commercial stakeholders
• Strong customer‑facing skills and the ability to build technical credibility
• Organized, self‑driven working style with the ability to prioritize effectively

We offer:

• Collective wage agreement pay
• Permanent employment
• Vacation pay
• Christmas bonus
• Contribution to capital-forming benefits
• Company pension plan
• 30 days of vacation per calendar year
• Company cafeteria available
• Lease a job bike
• Subsidy for the Germany Ticket
• Further education opportunities

Legal authorization to work in EU is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Please note that we do not accept agency candidate submissions without a formalized agreement with Talent Acquisition. If you are an agency/third party Recruiter and have not been engaged by Wabtec for this search, we do not owe you a fee if you submit a candidate to the applicant tracking system that is ultimately hired.

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What could you accomplish in a place that puts People First?

At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.

If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.

 

Who are we?

Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.

Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.

Culture powers us and the possibilities.

We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress.

We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.

Need accommodation? Just let us know - we’ve got you.