Technical Consultant
Partner One Capital
Posted: May 4, 2026
Interested in this position?
Create a free account to apply with AI-powered matching
Quick Summary
We are seeking a technical consultant to provide high-level support to clients in Tunisia, with a focus on IBM z/OS and Output Management software. The ideal candidate should have experience in troubleshooting and resolving complex technical issues, with a strong analytical mindset and excellent communication skills. The successful candidate will be responsible for working with clients to develop effective solutions to their technical challenges, and will be expected to provide high-quality support and guidance throughout the project lifecycle.
Required Skills
Job Description
Core Responsibilities
• Client Relationship Management: Act as the primary point of contact for technical support inquiries regarding our Output Management software suite.
• Tiered Support: Provide comprehensive Level 1, 2, and 3 technical support for software solutions running on IBM z/OS (MVS) environments at client sites.
• Troubleshooting & Resolution: Diagnose and resolve complex technical and application-level incidents reported by clients.
• Patch Development: Investigate and correct incidents within relevant modules (COBOL, JCL, TSO/ISPF, etc.) to develop and deliver effective patches.
• Cross-Functional Collaboration: Partner with internal R&D/development teams and product experts, as well as external client operations teams to ensure seamless resolution.
• Quality Assurance: Define, develop, and execute non-regression test suites to ensure stability.
• Delivery & Implementation: Deploy patches and provide hands-on assistance to clients during their implementation.
• Technical Documentation: Author and maintain high-quality technical documentation, operational procedures, and knowledge-base articles.
• Continuous Improvement: Proactively contribute to the refinement and optimization of support processes and workflows.
Secondary Responsibilities
• Modern Platform Support: Provide L1/L2 support for modern software solutions (Windows clients, Windows Servers, or Linux/Kubernetes-based environments).
• Services Collaboration: Assist the Services team with document design projects using our next-generation software offerings.
Requirements:
Required Technical Skills
• Mainframe Mastery: Strong proficiency in the IBM z/OS (MVS) ecosystem.
• Development Languages: Expert-level knowledge of JCL and COBOL.
• File Management: Solid understanding of VSAM file management systems.
• Domain Expertise (Preferred): Operational or technical knowledge of Output Management (e.g., print shop workflows, inserting/mailing processes, AFP print formats).
• Tooling: Experience with ticketing systems and collaborative platforms (e.g., Zoho Desk, MS SharePoint).
• Office Suite: Advanced proficiency in MS Word is a plus.
• Education: Bachelor’s or Master’s degree in Computer Science, Information Technology, or equivalent experience.
• Experience: 2 to 5 years of professional experience in a similar support or engineering role.
• Languages: French (fluent) and English (professional)
• Soft Skills: * Strong client-facing communication skills, with the ability to translate complex technical issues into clear business language.
• High level of rigor, autonomy, strong service orientation, and analytical thinking.
• Learning Agility: Proven capacity to commit to the long-term learning and mastery of complex, legacy, and modern software architectures.