Technical Consultant

About AlayaCare

At AlayaCare, we’re more than a fast-growing SaaS company — we’re a caring, driven team working to transform home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients and communities.

With 550+ employees across Canada, the US, Australia, and Brazil, we’re united by a shared mission and a culture grounded in transparency, growth, and human connection. Whether you’re early in your career or a seasoned expert, AlayaCare is a place to grow your impact, your skills, and your career — alongside people who want you to succeed.

About the Role

As a Technical Consultant in Professional Services, you’ll lead and support Pharmacy Management integrations and related technical work streams — planning, implementing, stabilizing, and supporting high-quality solutions for our customers. You’ll translate complex workflows into clear requirements, configure and validate solutions, investigate and resolve issues, and coordinate installs, upgrades, and migrations in partnership with cross-functional teams and vendor partners. You’ll also act as a primary liaison with Pharmacy Management vendors for roadmap alignment, joint testing, and coordinated releases while maintaining practical insight into the U.S. infusion market and pharmacy workflows.

What You’ll Do

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Lead discovery, requirements capture, data mapping, configuration, UAT, and go-live for Pharmacy Management integrations and other technical workstreams across implementation, stabilization, and operational support.

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Provide hands-on integration support: triage, troubleshoot, and resolve configuration, connector, and data issues while coordinating a timely cross-functional response and communications.

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Inspect logs and payloads and use SQL/relational data to diagnose issues; reproduce defects, define test cases, and validate fixes with Technical Services, Engineering, and third-party vendors.

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Drive product and partner management for Pharmacy Management integrations: establish operating rhythms with vendors, align on roadmaps, coordinate joint testing, manage incidents and escalations, and maintain a shared release/change calendar.

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Plan and execute integration installs, upgrades, and migrations, including release management and rollouts.

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Identify recurring customer and market problems; convert insights into practical backlog items and recommendations for roadmap updates.

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Create and maintain clear documentation for customers and internal teams (connector specs, admin/user guides, migration and rollout playbooks, troubleshooting guides, FAQs, and runbooks) and lead knowledge transfer sessions.

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Analyze and remediate data-quality issues originating from configuration, connector, or integration behaviour; coordinate fixes, document root causes, and define preventive guardrails.

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Build and maintain practical understanding of the U.S. infusion market, pharmacy workflows, and emerging feature needs; share structured insights with Product and Professional Services leadership.

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Collaborate closely with Technical Services, Engineering, Product, PMO, Account Management, and Customer Support; coordinate directly with Pharmacy Management vendors as a primary liaison.

What You Bring to the Team

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Bachelor’s degree in Computer Science, Information Systems, Health Informatics, Business, or related field — or equivalent experience.

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3+ years in a Business/Technical Business Analyst, Integrations Analyst, Product Manager, or similar role, including customer-facing delivery; plus 2+ years of hands-on system integrations and data mapping experience.

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Proficient with relational databases and SQL; able to analyze logs and structured payloads (e.g., JSON/XML), and familiar with APIs/connectors (authentication, endpoints, error handling).

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Experience planning and validating system installations, upgrades, and migrations, including cutover and post-release checks.

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Strong troubleshooting and critical thinking skills to isolate root causes across configuration, data, and integration behaviour and propose clear remediation options.

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Familiar with release management, validation plans, and coordinated rollouts.

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Strong requirements elicitation and process mapping (current and future state), and the ability to translate workflows into concise functional specifications and test plans.

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Skilled at coordinating user acceptance testing (UAT) and validating end-to-end solutions.

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Effective communicator and collaborator with customers, internal teams, and vendor partners; organized, detail-oriented, and comfortable managing multiple workstreams in a fast-paced environment.

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Ability to travel to the United States (occasional) is required.

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Exposure to U.S. healthcare, pharmacy/infusion workflows, or EMRs is considered an asset.

Location and Work Model

This role is based in the Greater Toronto Area. We’re a hybrid team with set in-office collaboration days, and team members are expected to be at our Toronto office at least two days per week to foster connection, innovation, and teamwork.

Candidates must be authorized to work in Canada and have the ability to travel to the United States as required.

Why Join AlayaCare?

Work With Purpose

Help build technology that empowers care providers and improves outcomes for patients and families. Your work will matter — to our customers and to the people they serve.

Grow in a High-Trust Culture

We lead with transparency, feedback, and positive intent. You’ll be supported through mentorship, career mobility, and our promote-from-within philosophy.

Balance That Works for You

We value flexibility and well-being — from Wellness Fridays to volunteer time off and flexible vacation — so you can recharge and show up at your best.

Benefits That Matter

Equity in a well-funded, scaling company; comprehensive health benefits, telemedicine, and lifestyle spending accounts; parental leave top-up and family support programs.

Inclusive by Design

We celebrate diverse perspectives and foster belonging through our DEIB initiatives and employee-led events — connecting global teams in meaningful ways.

Ready to Join Us?

Apply today and be part of a company that makes a real difference in the future of home and community care. Not the right role for you? Share this posting with someone who might be a great fit.

AlayaCare uses AI tools during our hiring process to support fair, consistent, and objective decision-making. Some initial screening steps may be automated to help identify qualified candidates. If your application is declined automatically, you may request a human review.

We’re committed to creating a workplace where everyone belongs. If you require accommodation during the application process, please reach out to [email protected].