Technical Consultant, ServiceNow CMDB

We are seeking a highly skilled Technical Consultant – ServiceNow with strong expertise in CMDB, Discovery, and Integrations. The ideal candidate will have 4+ years of hands-on experience and a proven ability to design, implement, and maintain robust CMDB architecture and enterprise-grade integrations.

This role is heavily focused (70–80%) on CMDB, ITOM (Discovery), and Integration capabilities, with exposure to ITSM and other modules as secondary.

Roles and Responsibilities:
• Lead the design, implementation, and ongoing optimization of CMDB architecture, ensuring data accuracy, governance, and scalability.

• Own and manage ServiceNow Discovery, including configuration, troubleshooting, and continuous improvement.

• Design and implement integrations using REST, SOAP, MID Server, and Integration Hub, ensuring seamless data flow across systems.

• Define and maintain CMDB data models, CIs, relationships, and reconciliation rules aligned with best practices.

• Collaborate with stakeholders to gather requirements and translate them into technical solutions focused on CMDB and integrations.

• Perform CMDB health checks, audits, and data normalization to ensure high data quality and compliance.

• Develop and maintain custom scripts (Business Rules, Script Includes, APIs) to support CMDB and integration use cases.

• Troubleshoot and resolve issues related to Discovery, integrations, and CMDB data inconsistencies.

• Participate in client discussions, providing technical expertise specifically around CMDB strategy and integration architecture.

• Support ITSM and other modules (Service Portal, HAM, etc.) as secondary responsibilities when required.

• Work in Agile environments with active participation in sprint planning, backlog grooming, and delivery cycles.

• Comfortable working in Agile environments with active sprint participation and backlog grooming.

Qualifications:
• 4+ years of hands-on experience in ServiceNow development and implementation.

• Strong expertise in:

• CMDB (mandatory)

• Discovery (mandatory)

• Integrations (REST, SOAP, MID Server, APIs) (mandatory)

• Good understanding of CMDB data modeling, CI relationships, and governance frameworks.

• Experience with Integration Hub, external system integrations, and API-based architecture.

• Working knowledge of ITSM and other modules (secondary focus).

• Strong scripting skills (JavaScript, Glide APIs).

• Excellent communication skills with the ability to interact with both technical and business stakeholders.

• ServiceNow certifications (CSA, CAD, CIS – Discovery/CMDB preferred).