Technical Consultant

CMS

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world:

LifeVest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death.
HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent.
TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks.

Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need.

ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career.

Essential Functions

The LifeVest Wearable Cardioverter Defibrillator (WCD) is prescribed to patients who have a known risk of Sudden Cardiac Arrest (SCA), and protects these patients until a long-term treatment option has been identified. The LifeVest is lightweight and easy to wear, allowing patients to return to their daily living activities, while having the peace of mind that they are protected from SCA. The LifeVest continuously monitors the patient’s heart and, if a life-threatening heart rhythm is detected, the device delivers a treatment shock to restore normal heart rhythm without any bystander intervention.

For this position, ZOLL Medical España is looking for a qualified candidate to provide clinical & technical support for the LifeVest Wearable Cardioverter Defibrillator (WCD) Spain team.

Job description

The Technical Support & Consultant – LifeVest Spain provides clinical and technical training and support to patients and healthcare professionals using the LifeVest Wearable Cardioverter Defibrillator (WCD), ensuring safe, effective use of the device and high-quality service In Spain. The role combines hotline-based technical support, remote monitoring, and on-site fitting/training activities, in close collaboration with local commercial and service operations team, as well as international peers

Key responsibilities

Manage patient network platform and hotlines (daytime and, where applicable, night/weekend shifts), handling inbound & outbound calls related to device use, alarms, and technical questions, providing clear, empathetic guidance.
Review daily alerts for patient compliance, data transmission issues, and detected episodes; contact patients to resolve problems and escalate to the commercial team or physicians as needed.
Analyze ECG and device data, document findings, and take appropriate actions according to company guidelines, including generating and sending reports to physicians.
Maintain accurate documentation of all patient interactions, technical issues, and case resolutions in the designated systems (e.g., CCRs, CRM, internal databases).
Work closely with service and technical teams (national and international) to ensure devices function correctly and are maintained in line with company standards
Coordinate and perform LifeVest patient fittings in hospitals or remotely, ensuring correct device setup, patient education, and completion of baseline checks.
Collaborate with our logistics partners, Backoffice and commercial team, and field representatives to coordinate equipment deliveries, exchanges, and returns.
Handle complaints and contribute to continuous improvement of technical support processes and patient experience.
Provide first-line training and education to customers (patients and healthcare professionals), including hospital staff training and workshops, and participation in congresses and cardiology meetings where relevant.
Provide first-line training to new commercial and field representatives.
Support in projects & process alongside Customer Service team to facilitate continued effective logistical and clinical service provision when required.

Required/Preferred Education and Experience

University degree in scientific, health sciences, or related technical discipline, or equivalent clinical qualification (e.g., cardiology technician / ECG technician).
Previous experience in technical support and/or healthcare or medical device environment is strongly preferred.
Fluency in Spanish (Catalán is a plus) and good written and spoken English to work with international teams.
Good working knowledge of MS Office and high IT affinity for tracking and managing patient and equipment data.
Strong technical aptitude with the ability to learn and apply troubleshooting procedures for medical equipment; training will be provided.
Excellent interpersonal and communication skills, with the ability to show empathy, remain calm under pressure, and interact professionally with patients, clinicians, and internal colleagues.
High resilience and comfort working in a fast-paced, sometimes stressful environment, including night shifts or on-call duties where applicable.
Willingness to travel as needed for patient fittings, trainings, and meetings (including occasional travel to other countries in the region).
Self-motivated, independent, team-oriented individual with goal-oriented thinking and a strong hands-on mentality.

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.