Technical Consultant I ⭐

About Achievers
Achievers offers more than just a thank you program. Our employee recognition and rewards software inspires employees to recognize everyone, every day, everywhere. With 4.3 million global users, we empower employees across 190 countries. Visit us at achievers.com to learn more and check out our platform in action. Join our team of A-players who bring passion to our purpose and believe that meaningful change creates extraordinary outcomes — together, we’ll inspire recognition everywhere and achieve results that matter.

Our commitment to you:
At Achievers, we hire you for you because we value the unique perspective and individuality that each person brings to our team. We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. Together, we achieve more by combining our unique strengths, fostering collaboration, and inspiring each other to reach new heights.

The opportunity:

The Technical Consultant is responsible for technical consulting and configuration of the Achievers software with Enterprise clients typically over 5,000 employees with global requirements and complex structures. This individual will lead on all technical implementation components of implementation, from design, configuration, to testing and integration. This role encompasses client meetings, solutions documentation and platform configuration.

How you'll shape Professional Services at Achievers::
Consulting

• Consult with clients to gather business and technical requirements through onsite and remote meetings.

• Align requirements to product functionality, offering best practice, scalable solutions along the way.

• Present compelling solutions, in a collaborative way, to Enterprise clients based on finite feature sets.

• Interact with diverse client IT teams on various technical topics such as system integration and single sign-on.

Configuration and Testing

• Configure platform modules, site content and permissions.

• Configure system integrations and single sign-on.

• Provide technical design consulting for API-based integrations.

• Utilizing test scripts to verify configurations work correctly, identifying and logging any bugs that occur.

Project Support and Delivery

• Investigate product issues by configuring proof of concepts and interacting with Product Management where needed.

• Escalate product issues as needed to ensure client expectations and timelines are met.

• Provide product feedback to Product Management.

• Collaborate with colleagues inside and outside the department to foster a team-oriented, customer-focused environment.

• Support onboarding for new team members through product and process education.

• Demonstrates a can do, team-oriented attitude

Experience we feel will set you up for success::
• 4-5 years of related experience in a software company.

• Demonstrated evidence of rapid execution of concurrent short-term projects (1-3 month cycles).

• Experience with configuring and implementing software applications.

• Evidence identifying risks and issues.

• Demonstrated resourcefulness in setting priorities and proposing new strategies to ensure project delivery.

• Ability to effectively communicate technical concepts to a non-technical audience.

• Demonstrated flexibility, adaptability and drive.

• Evidence of effective multi-tasking and tight project schedules.

• Strong attention to detail.

• Experience working with HTML, CSS and APIs considered an asset.

Why you’ll love working at Achievers:
✨ We are passionate about disruptive technology that’s rooted in science, research and data.
✨ We understand the value of employee success in the workplace and have been recognized in numerous publications for our contributions to HR, for technical excellence, and for our outstanding workplace culture!
✨ We foster an environment of connection, security, and community. You’ll feel at home, without reservation.
✨ We believe in moving quickly, failing fast, and adapting to change.
✨ We enjoy coming to work every day because we believe in our product and love our culture.
✨ We’re committed to achieving excellence in everything we do.

Our work environment:
Achievers is a hybrid-first company located at 99 Atlantic Ave in Liberty Village, Toronto. Our hybrid work experience is designed to cultivate an engaging employee experience, where pioneering research intersects with cutting-edge technology. We strongly believe that collocating teams increases the chance to innovate together, foster passive learning, create spontaneous connections, and promote better communication.

Achievers does not offer employment to prospects without first ensuring that qualified candidates speak directly with the hiring manager and a member of our HR team. All qualification will be done face-to-face, whether that is in person or over Zoom. Achievers does not send out offers of employment without meeting candidates and does not offer employment via text. If you are requested for any personal information via text and/or without having met a member of our hiring team in person, please disregard.

Our employees are a diverse and inclusive team of passionate, hardworking individuals. Achievers is an equal opportunity employer, committed to creating an environment where our employees can do the best work of their lives. We encourage all qualified candidates from all backgrounds and experiences to apply to join our A-Player family.

Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs.