Technical Consultant (Engineer)

Isos Technology is looking for an energetic and personable professional to join our team. The right candidate will be a team player who effectively builds relationships both inside and outside the organization. 

He/she is dedicated to meeting the expectations and requirements of our clients and consultants. This Technical Consultant (Engineer) works directly with clients for effective deployment of Isos Technology products and services. This individual is a self-starter who values team input and is willing to give input for the betterment of the team.

Responsibilities

Atlassian Expertise & Solution Delivery

Serve as a subject matter expert on Atlassian tools, advising clients on products, related technologies, and Isos best practices, guidelines, and recommendations.

Provide advanced support for end-user activities, including Jira workflow scripting/automation, Confluence content authoring, and Bamboo build plan creation.

Understand client business requirements, integrations, and system architecture to recommend continuous improvements.

Design and build sustainable, enterprise-grade solutions that can be successfully transitioned to client teams.

System Architecture, Infrastructure & Integrations

Design and deploy highly available Atlassian environments (primarily Linux, occasionally Windows), including Jira, Confluence, Bitbucket, Bamboo, Crowd, and related tools.

Author and maintain best practices for both on-premises and cloud-based Atlassian environments.

Configure, maintain, and tune relational databases (PostgreSQL, MySQL, SQL Server, Oracle).

Integrate Atlassian tools with authentication and directory services (Active Directory/LDAP, Crowd, OAuth, SAML).

Work within complex networking environments and apply core enterprise networking concepts.

DevOps, Automation & System Reliability

Utilize version control systems (Git, Subversion, Mercurial).

Write and maintain system administration scripts (Bash, Python).

Implement and enhance automation tooling to improve delivery efficiency.

Use automated security testing platforms to audit and secure applications.

Ensure deployments follow best practices for security, performance, and reliability.

Process Development, Team Enablement & Delivery Excellence

Develop, document, and implement standardized processes and technical instructions.

Continuously refine delivery processes for efficiency and scalability.

Provide coaching, guidance, and mentorship to strengthen team capabilities.

Client Consulting, Strategy & Business Growth

Communicate effectively with clients across industries and technical skill levels.

Facilitate stakeholder discussions to identify needs, challenges, and opportunities.

Collaborate with clients to create strategic roadmaps demonstrating ongoing value.

Build strong client relationships and act as a trusted advisor.

Identify opportunities to expand services and increase client value.

Support clients in adopting best practices and evolving their Atlassian ecosystem over time.

Requirements

5+ years experience and/or expert knowledge of working in a technical operational environment 

Experience configuring and scripting for various operating systems with a strong focus on Linux and Windows

Proven ability to troubleshoot complex systems that include multiple components

Experience with configuring, and integrating with authentication / directory services like Active Directory (LDAP), Crowd, OAuth, and SAML

Experience supporting and working with relational databases, with a strong focus on MySQL and PostgreSQL

Experience with third-party and custom application installation, configuration, and/or support

Experience scripting using REST APIs

Ability to conduct yourself professionally and in accordance with Isos' values

Ability to effectively manage time and expectations with internal resources and clients

Ability to manage multiple clients and issues simultaneously

Ability to communicate effectively (both orally and in writing) for technical and business operations audiences

Ability to function on a highly collaborative team of fellow engineers as well as front end application admins

Preferred Experience

Deploy Atlassian applications via configuration management tools such as Ansible, Puppet, or Chef, and infrastructure as code tools such as Terraform and CloudFormation

Experience configuring and working within various deployment environments, including bare-metal, virtual machines, and public clouds (e.g AWS)

Experience with Atlassian Forge

Isos Technology partners with organizations to streamline, optimize, and modernize the way they work. As an Atlassian Platinum Solution Partner, our solutions combine Atlassian technology, industry expertise, and operational best practices to drive impactful business outcomes for clients. Clients trust our experience in service management, cloud upgrades, enterprise strategy and planning, AI adoption, and support services to create lasting value. Founded in 2005, Isos has helped thousands of commercial and public sector clients transform how they work and unlock the full potential of their organization.

This position is primarily a work from home position and we consider applicants throughout the United States. We support pay transparency and the On-Target Earnings (OTE - which includes base salary, bonus, and other incentives) range for this position is between $85,000-110,000 (based on experience) combined plus a suite of employee benefits, paid time off, and a 401(k) plan with an employer contribution. Actual compensation can vary based on qualifications, experience, additional incentive opportunities, and geographic pay differentials.

Isos Technology is an Equal Opportunity Employer. We do not discriminate on the basis of race, sex, sexual orientation, gender identity, religion, national origin, color, age, physical or mental disability, spousal affiliation, marital status, a serious medical condition, genetic information, veteran status or any other basis prohibited by federal, state, or local law. Candidates must be willing to participate in and successfully pass a background check and pre-employment drug testing and be authorized to work in the United States. Isos Technology is also an E-Verify participating employer.

E-Verify Participation Notice:
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

E-Verify Right to Work:
https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf