Technical Communicator I

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.

Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!

General Summary:

The Technical Communicator I position is part of the Documentation team, within the Education Department. This role is responsible for creating, maintaining, and delivering documentation to support the ConnectWise portfolio of products. This role is also responsible for writing content for in app messaging, product release communications, UI/UX verbiage, and content reviews.

Essential Duties & Responsibilities:

• Create and maintain ConnectWise product documentation.

• Design and develop documentation deliverables to support product releases such as: Release Notes, Roadmap information, Requirements, email communications, and in app messaging.

• Work and attend meetings with cross-departmental teams (Product, Engineering, Product Marketing, and other Post-Sales teams) to ensure successful product releases and representing documentation and education needs.

• Respond to partner and colleague requests for documentation needs.

• Assist other teams and departments with reviewing and editing company documentation and materials.

• Support the ConnectWise mission and vision through the lens of documentation and education.

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience:

• Bachelor’s degree in Technical Writing, Technical Communication, English (or related field preferred).

• Have knowledge of HTML, CSS, and coding languages (Bootstrap are preferred but not required).

• Experience with help authoring tools or platforms (preferred but not required).

• Familiarity with Agile software development.

• Knowledge of Atlassian tools like Jira and Confluence (preferred but not required).

Skills:

• Excellent verbal and written communication skills such as, grammar, formatting, spelling, and proofreading knowledge.

• English writing skills for global customer audience.

• Ability to simplify and break down complex steps and technical steps that are easy to understand.

• Ability to write independently or collaboratively.

• Have researching, troubleshooting, and problem-solving skills to help resolve tickets and requests for colleagues and partners.

• Self-starter with excellent time management and prioritization skills.

Educational/Vocational/Previous Experience Recommendations:
• Bachelor’s degree in related field or equivalent business experience
• 2+ years of relevant experience

Working Conditions:
• Hybrid depending on location (Pune/Mumbai)
• Shift Timing - 5 PM IST to 2 AM IST (accommodate US Eastern time zone schedule)

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.