Technical Client Support Specialist

Confidential

Wrexham, Wales, United Kingdom permanent

Posted: March 6, 2026

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Quick Summary

Delivering exceptional service to Report Hub clients as a Technical Client Support Specialist, providing complex support and expertise to help clients navigate their reporting needs.

Required Skills

Customer Service Technical Knowledge Troubleshooting Communication Collaboration Problem Solving Prioritization Documentation Process Improvement

Job Description

Technical Client Support Specialist

Location - Wrexham, Wales

Permanent

Shift Pattern: 9am - 5pm

Role Summary

Being a Technical Client Support Specialist in Report Hub means being the first level of escalation for our clients - helping them navigate complex reporting needs with confidence, whilst providing seamless client support. Being a Report Hub Client Support Specialist will allow you to expand your knowledge of the industry.

The Impact You Will Have in This Role:

As a Technical Client Support Specialist, you will be responsible for delivering exceptional service to Report Hub clients by handling incoming support queries, assisting in troubleshooting day to day issues and providing excellent customer service. You will manage client queries, help resolve production issues, and coordinate with internal teams to ensure a seamless client experience. This role requires a decision making when necessary.

You will serve as the first point of contact for all clients, providing dedicated support and acting as the first level of escalation for production and integration / system configuration queries. Your role will involve cross-functional collaboration with Product, Integration, Support, Technology, Legal, and Compliance teams to ensure timely and effective resolution of client issues.

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