Technical Business Analyst

Who We Are

VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.

About WPP

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.

Sobre WPP

WPP es el socio de crecimiento de confianza para las marcas líderes del mundo. Unimos inteligencia de medios de vanguardia y soluciones de datos, creatividad de clase mundial, producción de próxima generación, soluciones empresariales transformadoras y asesoramiento estratégico experto en una única empresa, impulsada por talento excepcional y nuestra plataforma de marketing agencial, WPP Open, para ayudar a nuestros clientes a navegar el cambio, capturar oportunidades y generar un crecimiento transformador. Para más información, visite WPP.com.

VML Costa Rica, part of WPP, is looking for a Technical Business Analyst. The Tech Business Analyst will be part of a technology team that works on mission-critical applications. You will be responsible for understanding and outlining business requirements that will be used by the interdisciplinary teams (Dev, QA, Creative), as well as participating in delivery from concept, design, and development to testing. 

 What you’ll do: 

• Lead | requirements gathering process.

• Understand | the business requests, needs, and data challenges of the client’s organization and industry.

• Author | user stories and define acceptance criteria.

• Translate | the "what" from the requirements into the "how" for functional specifications.

• Ensure | business, functional, and technical requirements are captured, organized, approved by the client, and followed up.

• Establish | a baseline for project scope, identify deviations and change requests.

• Design | Business needs to system solutions, ensuring compatibility and continuity within the account’s existing digital ecosystem.

• Manage | complex discussions with the client, like saying “yes” or “no” to a client request.

• Negotiate | the priorities with the client so projects and requests can be traded off if the team is already at full capacity.

• Work | with cross-functional teams to identify a solution and create the applicable business and development documentation.

• Plan | the execution of a project: next steps, point of contact (SPOC), Tech Leader, who follows up, etc.

• Support | Developers and QA through Build and Test, Primary Focal for Triage and Troubleshooting of issues.

What you’ll need:

• Bachelor’s degree in Computer Science or related field (or equivalent experience).

• 3+ years of experience working in an interactive agency, online software development environment, or systems integration consulting.

• At least 2 years of experience documenting requirements and specifications for a variety of software applications, including websites, intranets, and/or mobile experiences.

• Multi-disciplined individual with familiarity in a variety of concepts, practices, and procedures related to modern web development, content management systems, mobile application development, user experience, and responsive design.

• Well-versed in Web technologies - with an emphasis on CMS Platforms

• Knowledge of Sitecore is a plus.

• Understands CMS concepts, including content authoring, editing, publishing processes.

• Experience in managing JIRA boards and managing tickets through completion.

• Experience with various agile ceremonies: scrums, sprint planning, retrospectives demos.

• Experience in creating and maintaining Confluence sites and creating ad-hoc documentation.

• Experience defining requirements, user stories & risks.

• Great written and oral communications.

• Ability to immerse oneself in an industry or market, and quickly add value to a project

• Proactive and eager to learn.

En VML, parte de WPP, estamos comprometidos a fomentar un entorno laboral totalmente inclusivo que sea gratificante y propicie el desarrollo profesional. Creemos en la creación de un entorno de trabajo dinámico que valore la diversidad y la inclusión, y nos esforzamos por reclutar una lista diversa de candidatos para ayudarnos a lograr ese objetivo. Estaremos encantados de proporcionar acomodos razonables a las personas con discapacidades que necesiten un acomodo para usar o acceder al sitio de carreras de VML o para participar plenamente en el proceso de solicitud. Si necesita un acomodo para completar su solicitud u otro aspecto de nuestro proceso de reclutamiento debido a una discapacidad, comuníquese con nuestro departamento de Recursos Humanos o envíe un correo electrónico a (contacto de RR. HH.) para solicitarla.

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We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

VML is a WPP agency (NYSE: WPP). For more information, please visit  www.vml.com, and follow along on Instagram, LinkedIn, and X.

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