Technical Associate-PF

Confidential

Johannesburg, Gauteng permanent

Posted: April 7, 2026

Job Description

Job Title: Senior Associate

Location: Rosebank / Sandton

About Us

Quantanite is a global customer experience and digital solutions partner that blends cutting-edge AI with the human touch. Headquartered in London and operating across four continents, our 2,000-strong team helps some of the world’s fastest-growing brands scale smarter, work faster, and deliver exceptional service.

We are not your typical outsourcing company. We believe great service is built on two things: smart technology and even smarter people. From our proprietary AI tools like MöBIUS to our collaborative, people-first culture, we equip our teams with the tools, training, and trust they need to make a meaningful impact.

If you’re looking to join a forward-thinking, fast-paced, and inclusive global team that values both results and relationships, you’ll feel right at home here.

Job Overview

We are seeking a skilled and motivated Technical Associate to join our team, specializing in industrial automation and power systems. In this role, you will support engineering, implementation, and troubleshooting activities related to variable frequency drives (VFDs), motor control systems, and broader industrial automation solutions.

The ideal candidate will bring hands-on experience with power systems, strong analytical thinking, and a commitment to delivering high-quality technical support to both internal teams and end users.

Key Responsibilities

Technical Support & Troubleshooting

Provide first-line technical support for industrial automation hardware and software

Diagnose and resolve equipment faults, VFD configuration issues, and field-level automation problems

Support both remote and on-site diagnostics as required

System Configuration & Commissioning

Assist with programming, commissioning, and startup of VFDs and motor control systems

Support installation and calibration of industrial electrical components

Participate in Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT)

Documentation & Reporting

Maintain accurate technical documentation, including wiring diagrams and service reports

Document issue resolutions and develop technical guides for recurring problems

Contribute to engineering documentation and compliance reporting

Client & Project Support

Collaborate with engineers, project managers, and technical sales teams to meet client requirements

Support solution design, proposals, and technical pre-sales activities

Ensure timely resolution of support cases and contribute to continuous service improvement

Product & Technology Expertise

Maintain up-to-date knowledge of PFlex VFDs, PLC systems, and industrial Ethernet protocols (e.g., EtherNet/IP, Modbus), as well as HMI technologies

Stay informed on industry standards, safety regulations, and emerging automation trends

Qualifications & Skills

National Diploma or Degree in Electrical Engineering, Mechatronics, or a related field

1–3 years of experience in industrial automation, electrical systems, or VFD technologies

Hands-on experience with PFlex drives (e.g., 525, 753, 755) and motor control applications

Familiarity with Rockwell Automation tools, PLC programming, or industrial networking is advantageous

Strong troubleshooting and root-cause analysis capabilities

Ability to read and interpret electrical schematics and control diagrams

Excellent communication and documentation skills

What We Offer

Benefits: Medical aid allowance, provident fund (self-funded), group life cover, and funeral cover

Training: Comprehensive training programmes to enhance technical, leadership, and customer service skills

Career Growth: Opportunities for advancement and professional development within a global organisation

Work Environment: A supportive and collaborative culture focused on innovation and continuous improvement

Quantanite is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees.

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