Technical Analyst

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

About the role:

Experian is looking for a motivated Technical Analyst to join our team. You will work in DA Application Support contributing to customer service levels by providing 2nd line Technical and Business related product support to clients using the Experian Core DA product set. Your work will include dealing with live product configuration incidents (including investigate & resolve), system enhancements (requirements definition and implementation) and system optimizations.

You will be reporting to the EMEA Service Operations Manager.

What You'll Do:

• Provision of advanced support and consultancy for DA Clients, Experian Regional Delivery teams and Global functions to support achievement of their goals and service delivery within Service level agreement. This does not limit itself to system failure and may make general technical requests.

• Ensure systems are available and performing following requirements including support of internal environments and systems.

• Investigate complex production issues, recreating problems and utilising trace files and error diagnostics. Identify root cause and propose solutions.

• Provide full permanent solutions and, as agreed with the client, temporary workarounds to restore service following Service level agreement. Thereby minimising the impact to the client of system failure.

• Ensure all system documentation is kept up to date and reflects any changes made

• Communicate to all partners on the status and progress of the investigation with clear actions and timescales

• Following business and contractual service commitments provide 24 x 7 application support as part of a team rotation.

• Provide support to various clients and markets across the EMAP region.

• Perform changes within the Technical Area ie: config, SQL queries, groovy scripts, etc.

• Test Software releases following documented procedures and resolve any subsequent client queries.

• Ensure quality and accuracy of own work by following Team procedures and processes.

• Support and respect all team members.

 

What We're Looking For:

• A creative and inquisitive mind, focused on solving data and analysing problems

• Approximately 3 years of working experience in the field of application / customer support

• Good SQL knowledge

• Working in a client-facing role; attend client calls to resolve incidents or provide consultancy on client requirements

Preferred Qualifications:

• IT Degree or equivalent certification/knowledge

• Solid knowledge of application support (SQL, WINDOWS platforms)

• Third party software understanding

• Appreciate of relational database management systems (RDBMS) theory

• Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & books.

• Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time.

• Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!

• Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.

 • Opportunity for Flexible working hours and Home Office.

Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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