Technical Analyst

Who We Are:  

Headquartered in Canada with locations across the United States and around the globe with a footprint on six continents, Bulletproof, a GLI company has decades of technology, security, and compliance expertise. Bulletproof’s work in the security space has been recognized nationally and globally with Microsoft’s global Security Partner of the Year in 2021 and the Microsoft Security Trail-Blazer Award in 2024.

At Bulletproof, our vision is to serve, secure, and empower the world through people and technology; one customer at a time. We believe everyone has the right to feel safe and secure. Our mission is to serve and protect organizations to ensure their success. 

What we have to offer:

Challenging Work - We love solving highly complex problems. Across our teams and in all roles, every employee is empowered to bring their best ideas forward and to jump in and solve the problems they're passionate about. 

Great People - We are stronger, together, when we are open, honest, and above all, real. Every person is valued here and plays an important role in our shared success. 

Global Impact - As a global team spanning continents, boundaries, and cultures, every day we are inspired by the impact our work has on our colleagues, our customers, our communities, and the world at large. 

Diversity, Equity and Inclusion - We celebrate each other’s differences, continuously strive for equality and recognize that inclusion makes us stronger as individuals, a company and a global citizen. 

Position Summary:
The position requires the flexibility to adapt in a fast-paced, changing environment and the ability to meet deadlines in a timely manner. This is a 7x24 operation with overnight, evening and weekend shifts. Some regional travel and time flexibility to accommodate client outages may be required occasionally. 

Responsibilities:

 Answer incoming calls for technical/customer service support.

Respond to incoming e-mails concerning technical issues.

Deliver prompt and efficient first line technical/customer support and other related business functions in a professional manner.

Provide technical support of LAN, Desktop, and server devices.

Maintain enterprise Microsoft environments.

Create and manage tickets using service desk software.

Required Education/Credentials/Qualifications:

 A college certificate or diploma in information technology and/or have relevant experience and industry certification.

Passion for IT and desire to learn more about it.

Solid working knowledge of Microsoft Windows, Microsoft 365 and other Microsoft Office programs is a requirement.

Excellent communication and interpersonal skills, exceptional telephone manners and a strong customer service orientation is required.

Ability to work independently with minimal supervision while handling multiple tasks and changing priorities.

Familiarity with ITIL processes is an asset.

Benefits: 

Comprehensive Health, Dental, and Vision Insurance

Optional Health Benefits

Vacation Time

401k Plan 

Annual Discretionary Bonus

Anniversary Reward Bonus

Additional Mental Health Benefits through our Employee Assistance Program

Equal Opportunity Statement:  
Bulletproof is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Bulletproof is also committed to compliance with all fair employment practices regarding citizenship and immigration status.