Technical Analyst - Digital

Role purpose
Perform system analysis and design for the digital applications like API’s and web applications to ensure business requirements are met and high-quality technical solutions are delivered on time and on budget.
Working as an integral part of the Technical Analyst team, you will provide analysis of business requirements to produce Functional Specifications for required system changes. Assist the business with clarifying requirements and identifying alternative solutions. Support the Development and Test team members throughout the System Development Life Cycle

Key Accountabilities and main responsibilities
Analyse Business Requirement Documents to identify technical solutions in consultation with the IT Architects considering all databases, application, business process and system implications.
Liaise with key Business Stakeholders to provide expertise, and to seek clarification on, Business Requirements.
Investigate, gather and document requirements for enhancements to Systems
Provide specialist expertise on a specification design criteria to developers and test analysts for all supported Systems.
Arrange and chair Business and Technical meetings, where required, to facilitate technical solution outcomes.
Ensure solution design meets business requirements and solution is understood by Technical Development and Test Teams.
Perform peer review and sign-off of business and technical SDLC deliverables for other team members.
Accurate and regular time and task recording to ensure effort expended on tasks can be monitored and reported against.
Assist with any of the SDLC testing phases to provide clarifications and respond to enquiries.
Assist with escalated Production Support issues and conduct root cause analysis.
Investigate and consult on pragmatic alternatives for short, medium and long term solutions to a problem.
Provide Technical Specification effort estimates.
Complete Traceability and/or data mapping matrixes as part of Solution Design alignment with Business Requirements and other IT delivery teams, as required.
Be proactive in identifying and implementing improvements to processes and procedures within the team and greater IT group.
Manage and balance client and stakeholder expectations and report and escalate where needed.
Work and collaborate with third and/or vendor parties to deliver integrated system solutions.
Logging and accessing technical solutions within the JIRA database and thoroughly documenting the status of all client liaisons and communications.
Where required act as a mentor for more junior technical analysts, including developing and delivering training (Intermediate and Senior levels).
Act as a technical or team lead as required (Senior level).
SQL query writing to support analysis tasks (Senior level).

The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.

Experience & Personal Attributes

3+ Years IT, Business domain or Technical Analysis experience (Associate level).
5+ Years of demonstrable competency as Technical Analyst or equivalent role (Intermediate level).
10+ Years of demonstrable high competency as Technical Analyst or equivalent role with at least two years in a technical lead role (Senior level).
Business and Technical Analysis experience and/or product knowledge in Superannuation, Insurance, Banking, Managed Funds and Registry Services highly desirable.
Working knowledge of API design, microservices architecture.
Working knowledge and application of SQL.
Working knowledge of MS office products.
Adaptability to working hours to meet business needs.
Excellent verbal and written communication skills.
Sound understanding of IT application and system design best practice.
Experience working in an outsourced or offshored environment.
Tertiary Qualifications in IT or a related field highly desirable.

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.