Technical Account Manager

Life at UiPath

The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power.

To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose.

Could that be you?

"Agentic(エージェンティック）"の最先端で一緒に働いてみませんか？

UiPathは、エンドツーエンドの業務自動化を通じて、これまで日本企業の効率化と変革を支えてきました。今、我々が注力しているのは「エージェンティックオートメーション」。AIエージェント、RPAのロボット、人

を連携させて、企業全体の業務を安全かつ安定的に自動化することです。

UiPath株式会社は本社直下のリージョンに昇格し、日本を最重要拠点と位置づける戦略のもと、日本から世界へソリューションを発信することを目指しています。UiPathは、好奇心旺盛で、自ら進んで動けるフットワークの軽い人材を求めています。ビジネスのスピードや変化を喜びとし、互いを思いやり、ともに成長し続けられる仲間が必要です。UiPathでエージェンティックオートメーションを実現し、共に社会を変革しましょう。

Summary: Technical Account Managers are responsible for taking ownership of our customers’ technical success with the UiPath platform. They help our customers strategize and execute adoption plans that will return exceptional business value.

Key Responsibilities:

1. Proactively engage and influence your customers, providing embedded technical advisory and guiding the technical maturity of your customers' automation programs to help them achieve their objectives and elevate their line of sight as to what can be achieved.

2. Provide UiPath platform infrastructure, installation and upgrade planning, guided assistance, and troubleshooting.

3. Educate and enable your customers' technical stakeholders on UiPath platform best practices relevant to their unique automation pipelines, program objectives, environments, and constraints.

4. Conduct design and code reviews for select automations to reinforce and verify those best practices.

5. Perform technical health checks of your customers' automation programs and environments, identifying risks and opportunities for continuous improvement across technical disciplines.

6. Collaborate with UiPath Product Support and other subject matter experts to manage, facilitate, communicate, and bring to positive closure escalated support incidents.

7. Also, as an employee of UiPath you are required to comply at all times with UiPath’s policies that were communicated to you from time to time and that are available on Inside UiPath.

Qualifications:

1. 5+ years professional experience in technical customer-facing role. Prior experience in technical support or technical consulting is a plus.

2. Background in programming, preferably .NET but others are okay: C#, C++, VB, Java, Python or PowerShell as examples.

3. Experience in one or more of the following is desirable: Windows and Linux server infrastructure, IT, network troubleshooting, and security.

4. Diplomacy, tact, and poise under pressure when working with customers and partners.

5. Strong analytical and problem-solving skills.

6. Excellent communication skills with the ability to build good relationships with multiple stakeholders at all levels. English fluency is required.

7. Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.

Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can’t be learned.

Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.

We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy.