Technical Account Manager

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

About the Role

The Technical Account Manager is a key technical partner responsible for leading the planning, architecture, coordination, and delivery of professional services engagements. This role focuses on designing and managing high-impact availability solutions, with a strong emphasis on data protection and monitoring, while ensuring successful outcomes for customers.

What You’ll Do

• Contribute to proposals and Statements of Work (SOW)

• Deliver implementation and consulting services aligned with Veeam solutions

• Manage projects including planning, scheduling, and stakeholder communication

• Support solution design, assessment, and implementation effort estimation

• Troubleshoot post-implementation issues and optimize customer environments

• Develop technical documentation and best practices

• Deliver customer training and knowledge transfer sessions

• Support pre-sales activities and identify opportunities to expand Veeam solutions

• Act as a liaison between customers and Veeam Support

• Drive continuous improvement of processes and documentation

What You’ll Bring

• Experience with virtualization technologies such as VMware and/or Hyper-V

• Hands-on experience with Veeam solutions or other backup/data protection technologies

• Good understanding of storage and backup architectures (e.g., NetApp, Dell, HPE, etc.)

• Exposure to cloud platforms (AWS, Azure, or similar) and modern IT environments

• Familiarity with cybersecurity fundamentals (e.g., common threats, backup/DR best practices)

• Experience in consulting, implementation, or project delivery

• Ability to manage multiple projects and stakeholders in parallel

• Strong communication and stakeholder management skills

• Ability to understand customer requirements and propose suitable technical solutions

• Business-level Japanese and conversational English proficiency (ability to communicate with global teams)

• Bachelor’s degree in a relevant field, or equivalent practical experience

• Relevant certifications (e.g., VMware, Microsoft, or similar) are a plus, not mandatory

What You’ll Get

• Paid annual leave plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares

• Flexible Spending Allowance (FSA) for medical, dental, vision, wellness, fitness, and tech-related expenses

• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

#LI-Hybrid #LI-EL1

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

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