Technical Account Manager

Deputy is a global SaaS workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States. Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status.

At Deputy, we’re improving the world of work, one shift at a time, for 80% of the world’s workforce: hourly workers. These are the dedicated employees who keep our world running – from baristas to nurses, cleaners to delivery drivers, florists to factory workers. Despite their vital role in society, most workplace technology has focused on those workers who sit behind a desk, but at Deputy, we transform the frontline. When businesses use Deputy, their workplaces thrive – the business is more profitable, compliant, and productive, while the workers are more engaged and happier at work.

We're becoming an AI-native company, a commitment that means you'll be empowered (and expected) to use AI tools and thinking in your day-to-day work. You'll have the training, support, and freedom to use AI responsibly and creatively to spark ideas, solve problems faster, and unlock new ways of working.

If you’re passionate about creating solutions that put people first and helping businesses and their teams thrive, join us at Deputy and make an impact where it matters most!

The Role

As a Technical Account Manager, you will serve as the primary technical point of contact for our most strategic and complex customers. You are a trusted advisor, bridging the gap between business requirements and technical execution. You will ensure our customers derive maximum value from our platform while maintaining a high standard of technical health and operational excellence.

Responsibilities:
• Customer Advocacy & Technical Leadership: Act as the technical voice of the customer within the company, ensuring their needs are prioritised and understood by Product and Engineering teams.

• Relationship Management: Own the technical relationship for a portfolio of accounts, fostering long-term partnerships and ensuring high levels of customer satisfaction.

• Problem Solving & Risk Mitigation: Proactively identify technical bottlenecks or risks in the customer journey and develop strategic plans to resolve them.

• Strategic Alignment: Translate complex customer business goals into technical roadmaps, ensuring our solutions scale with their growth.

• Operational Excellence: Establish and monitor key performance indicators (KPIs) and technical health metrics for your assigned accounts

Skills & Experience:
• Technical Proficiency: Proven experience managing complex technical integrations and troubleshooting SaaS platform issues.

• Communication: Exceptional ability to explain technical concepts to non-technical stakeholders and executive leadership.

• Analytical Mindset: Data-driven approach to identifying trends, measuring success, and reporting on account health.

• Collaboration: Ability to work cross-functionally with Sales, Support, and Product teams to drive customer success.

• Adaptability: Comfortable navigating ambiguity and evolving priorities in a fast-paced environment

Employee Perks

- Enjoy a flexible work policy (with a work-from-home stipend to set you up for success!)

- Own A piece of Deputy via our Employee Share Ownership Plan (ESOP)

- Take paid parental leave to support you and your family

- Stay protected with Group Salary Continuance Insurance

- Access support through our Employee Assistance Program

- Enjoy additional leave days — including study assistance, celebration days and volunteering

- Join our global working groups focused on collaboration, belonging and connection

- Get creative at our annual Hackathons

- Take advantage of our novated leasing for electric vehicles, internet reimbursement and more!

Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills.

#LI-Hybrid