Technical Account Manager

Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey.

❗️Please note that this role is office based for Sofia, Bulgaria (51, Blv. „Cherni Vrah“, Office „X“).

❗️If you need to be relocated, we take care of the process.

✅ Responsibilities:

✔️Keep records of all updates on the provider’s side;

✔️Resolving any cases arise while launching a provider to our company;

✔️Have developed deep communication ties with providers;

✔️Be fast and polite during communications with providers;

✔️Daily routine/current tasks from supplier or PMs;

✔️Connecting providers on our brands;

✔️Whitelist IP and Callback URLs interchange;

✔️Working with credentials from the providers;

✔️Adding credentials on all brands;

✔️Meeting the deadlines from the company and providers.

✅ Requirements:

✔️English at least intermediate level;

✔️Attention to details;

✔️Experience in IT company on position that requires communication with partners or clients;

✔️Teamwork skills.

✅ Nice to have:

✔️Knowledge of integration processes.

✅ Why Sofia Stars?

💰 Competitive salary;

🍎 Monthly food vouchers (200 BGN);

💼 Official employment & Full medical insurance (including in-patient and out-patient care, maternity, dental, and annual health check-ups);

🌍 Working in a dynamic International company;

🌴 Up to 25 paid leave days;

🏥 Six additional days of undocumented sick leaves;

🎁 Birthday, wedding and newborn gifts;

⚽ Multisport card;

🧗‍♂️ Team-building events and activities;

🌆 Sunny, spacious office;

🍔 Food vouchers, breakfast, fruits, and snacks available in the office;

📈 Ability for career and professional growth within the company.

Ready to shine? Let’s make it real.

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