Technical Account Manager

OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.

The Role

As a Technical Account Manager (TAM), you are the trusted technical partner for OPSWAT's enterprise customers; owning the post-sales relationship for accounts running mission-critical workloads on our platforms. You combine deep product expertise with strategic advisory: guiding deployments, optimizing security posture, and ensuring our customers extract maximum value from their OPSWAT investment.

You will work across geographies and timezones, partnering with Fortune 500 enterprises, national CERTs, and operators of critical infrastructure.

What You'll Do

• Own the post-sales technical relationship for a portfolio of strategic accounts; from onboarding through renewal and expansion.

• Drive deployment, integration, and optimization of OPSWAT products (MetaDefender Core, MetaDefender Kiosk, MetaAccess, OT Security, Sandbox) across hybrid IT/OT environments.

• Conduct Quarterly Business Reviews (QBRs), service health checks, and telemetry-driven insights to align product usage with customer security objectives.

• Troubleshoot complex, multi-component issues; log analysis, root cause investigation, API integrations, performance tuning and coordinate with Support and Engineering for resolution.

• Advise customers on architecture: secure file transfer, cross-domain solutions, OT/ICS network segmentation, supply chain security, and threat intelligence integration.

• Act as the customer's voice internally; escalate, advocate, and influence Product and Engineering roadmaps based on real-world deployment feedback.

• Partner with Sales and Customer Success to identify expansion opportunities and mitigate churn risk through proactive engagement.

What We're Looking For

• 6+ years in a technical post-sales role (TAM, Solutions Engineer, Pre-sales SE, Senior Support Engineer Tier 3+) at a cybersecurity or enterprise software company.

• Hands-on experience technologies such as endpoint security (EDR/XDR), network security (NGFW, NAC, IDS/IPS), SIEM (Splunk, QRadar, Sentinel), email/file security, or DLP.

• Strong fundamentals in networking (TCP/IP, DNS, proxies, firewalls) and operating systems (Windows, Linux); ability to analyze logs and reproduce customer issues.

• Experience integrating security platforms via REST APIs and basic scripting (Python, PowerShell, or Bash) for automation and troubleshooting.

• Fluent in both English and Bahasa.

• Comfortable working across timezones with global teams (US HQ, EMEA, APAC customers).

• Ownership mindset: structured, proactive, and accountable for customer outcomes.

Nice to Have

• Experience with OT/ICS environments and frameworks (IEC 62443, NIST SP 800-82, Purdue Model).

• Background serving regulated industries: government, defense, energy, financial services, or healthcare.

• Security certifications: CISSP, GICSP, OSCP, CEH, or vendor-specific certifications.

• Familiarity with malware analysis, sandboxing, or supply chain security concepts.

• Prior experience at a product-led cybersecurity vendor (CrowdStrike, Palo Alto, SentinelOne, Trellix, Fortinet, or similar).

OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.

Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.