Technical Account Manager, North Carolina

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

The Technical Account Manager will own the day-to-day relationship with one of Axon’s key customers to a build long-term, strategic partnership. As the main point of contact for your customer, you will be looked upon to provide best practices and technical expertise to help your stakeholders achieve their operational goals through the use of Axon’s products. You will also work closely with multiple cross-functional teams by providing invaluable insight into your customer’s needs and challenges, helping influence and guide internal product roadmaps and projects. As someone that wears multiple hats, from project management to product expert to consultant, you will continually be focused on making your customer more efficient and more confident within their daily workflows.

What You’ll Do
Location: Working onsite 5 days a week at North Carolina Department of Corrections Headquarters, Raleigh, NC
Reports to: Sr. Director, Embedded Services

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Achieve mastery of all Axon technologies / products

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Use exceptional written and oral communication skills to effectively lead business and technical presentations, demonstrations and conversations with VP-level audiences within your account

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Use leadership skills to independently prioritize and execute project tasks in a methodical and disciplined manner

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Manage customer expectations, keeping customers satisfied and expectations realistic

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Provide tier-2 technical support

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Provide limited redaction support (primarily technical guidance, training, troubleshooting)

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Remain organized and focused on removing sales obstacles through creativity and adaptation to rapidly changing circumstances

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Develop relationships with key partners for growth within their customer base

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Where possible, improve or develop technical documentation to ease understanding and usage of our products and services

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Communicate customer feedback across multiple teams and divisions within Axon to drive product development and improvement

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Maintain customer confidence, especially in high-pressure situations

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Maintain/develop relationships with other vendors within the agency to coordinate product installations/upgrades and assist with problem resolution when necessary.

What You Bring

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Bachelor’s Degree or equivalent work experience

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3+ years of experience working with Major City or Enterprise-level customers

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Proven track record of successfully managing customer relationships and technical projects

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Understanding of SAAS, Cloud providers/solutions, Virtualization, Storage

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Knowledge of routing and switching methodologies, Wi-Fi, telecommunications, and Internet technologies

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Ability to articulate at a technical level appropriate to the circumstance – i.e. for clients with varying levels of IT knowledge and skillset

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Unmatched analytical, strategic and creative problem-solving skills

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Excellent interpersonal skills with strong written and verbal communication

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Detail oriented with excellent organizational and time management skills

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Demonstrated ability to deal with change and excel in high-stress situations

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Experience managing a public safety Axon program preferred

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Corrections or law enforcement experience preferred

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JIRA, and Microsoft Dynamics knowledge preferred

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Knowledge of CCTV, VMS, and IP cameras preferred

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Experience working closely with a sales and support team

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Experience working and supporting law enforcement or other governmental agencies preferred

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Experience in networking and telecommunications

• Must pass a Criminal Justice Information Service (CJIS) background check and maintain CJIS clearance. Handle confidential and highly sensitive information

Benefits that Benefit You

• Competitive salary and 401k with employer match

• Discretionary paid time off

• Paid parental leave for all

• Medical, Dental, Vision plans

• Fitness Programs

• Emotional & Mental Wellness support

• Learning & Development programs

• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at [email protected] or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.