Technical Account Manager

Join the team redefining how the world experiences design.

Hello, g'day, mabuhay, kia ora, 你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.

Where and how you can work

The buzzing Canva London campus features several buildings around beautiful leafy Hoxton Square in Shoreditch. While our global headquarters is in Sydney, Australia, London is our HQ for Europe, with all kinds of teams based here, plus event spaces to gather our team and communities. You'll experience a warm welcome from our Vibe team at front of house, amazing home cooked food from our Head Chef and a variety of workspaces to hang out with your team mates or get solo work done. That said, we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals and so you have choice in where and how you work.

What you’d be doing in this role

As a Technical Account Manager within our Customer Success organisation, you will partner cross-functionally to streamline enterprise onboarding and user workflows, with a strong focus on SSO and identity integrations.

This is a delivery-focused fixed-term contractor role (through until May 2027), with an emphasis on hands-on technical onboarding, support, and documentation for enterprise customers. You will independently own SSO implementations, provide deep technical guidance, enable internal teams, and act as the voice of the customer to influence product and process improvements alongside Product and Engineering.

At the moment, this role is focused on:

Customer Onboarding & Technical Set-Up

• Lead and support enterprise customer onboarding for SSO integrations and SCIM provisioning

• Advise and guide customers through complex technical issues related to authentication, integrations, and identity management

• Provide high-quality remote technical guidance and respond to ad hoc technical questions

• Support customers during technical onboarding activities and ensure successful implementation

Product & Internal Partnership

• Partner closely with Product and Engineering to share customer insights and influence the product roadmap

• Support product beta programs and collaborate with Product on feature launches

• Help qualify new deals, as needed, to ensure technical feasibility during the sales process

• Collaborate within the TAM team to unblock issues and share standardised processes

Documentation & Enablement

• Create high-quality, client-facing documentation, including:

• • Step-by-step SSO implementation guides across multiple Identity Providers

• User workflow documentation for different use cases

• FAQs and best-practice resources

• Enable internal Sales and Customer Success teams through knowledge sharing and documentation

• Contribute to additional customer-facing initiatives and responsibilities as needed

You're probably a match if:

• You have experience project-managing the technical aspects of enterprise implementations (e.g. APIs, integrations, authentication)

• You're a strong communicator with stakeholder management skills, with the ability to explain complex technical concepts clearly

• You have proven abilities to partner with Product and Engineering to represent customer needs and shape a robust roadmap

• You have deep hands-on experience with SAML 2.0 and SCIM provisioning

• You have working knowledge of identity providers such as:

• Okta, Azure AD, ADFS, Duo, Ping Identity, Google Workspace, OneLogin

• You have experience administering at least one Identity Provider (IdP)

• You have a solid understanding of security concepts, including MFA and authentication protocols

• You have experience working with large, strategic enterprise customers (e.g. 100k+ ARR)

• You're able to work autonomously in a fast-moving, delivery-focused environment

About the team

Technical Account Management sits at the intersection of product and customers. The team supports some of our most complex enterprise setups, helping customers successfully adopt and scale advanced platform capabilities such as Authentication, APIs, Integrations, Permissions, and Reporting.

As a TAM, you play a critical role in pushing the boundaries of the product by partnering closely with a customer’s technical teams and internal stakeholders across Product, Engineering, Sales, and Customer Success to ensure these features are implemented effectively and drive long-term account success.

What's in it for you?

Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work.

Here's a taste of what's on offer:

• Equity packages - we want our success to be yours too

• Inclusive parental leave policy that supports all parents & carers

• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more

• Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally

Check out lifeatcanva.com for more info.

Other stuff to know

We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above - we still want to hear from you!

Please note that interviews are conducted virtually.