Technical Account Manager

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging and entertaining gaming experience.

Playtech is the gaming industry's leading technology company delivering business intelligence-driven gaming software, services, content, and platform technology across the industry. Read more about who we are and what we do here: www.playtechpeople.com

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices

Ready to level up your career?

Become the essential link between our customers and the cutting-edge technologies that drive their business growth. As a Technical Account Manager at Playtech Sports, you will serve as the strategic bridge between internal teams and external partners. You’ll lead the analysis and prioritization of complex software requirements, guiding our customers through every stage - from initial ideation to successful rollout and long-term adoption.

Your Influential Mission: You Will…

• Liaise with customers to prioritize backlogs and formalize software requirements.
• Communicate delivery timeframes and provide product knowledge to customer operational teams.
• Serve as the primary escalation point for high-priority, business-affecting issues.
• Collaborate with internal stakeholders, including Commercial, Dev, and QA teams, to support licensee operations.
• Refine feature specifications and track requests through the full development and QA lifecycle.
• Support licensee launches by providing user training, operational setup, and UAT assistance. 
• Maintain internal organizational knowledge through documentation and training sessions.

Components for Success: You…

• Possess 2–3 years of experience in product, account management, or delivery within a software environment.
• Understand the full Software Development Life Cycle.
• Prioritize tasks effectively to deliver results across multiple concurrent projects.
• Demonstrate exceptional customer service skills and transparent working practices.
• Are an excellent communicator with proficiency in spoken and written English

You’ll Get Extra Points for…

• Hold a degree or formal training in Information Technology or Software Development.
• Possess deep knowledge of sports and sports-betting products.
• Bring prior experience from within the gaming or iGaming industry.

Thrive in a culture that values...  

• Continuous learning and professional growth through challenging, innovation‑driven projects. 
• Close collaboration with industry professionals who inspire creativity and high‑quality engineering. 
• Excellent team collaboration and support. 
• Global scope and inclusive working environment. 
• Active lifestyle and mental well-being   
• Fun and engaging company events. 
• Fully equipped office space located in Nicosia, Cyprus. 

SPORTS UNIT

Playtech Sports specialises in the provision of online betting and gaming software to UK and global service providers. Headquartered in London and founded in 2005, our GenBet product provides operators with a robust and secure central customer management platform onto which any number of products can be added and managed. Sportsbook, Lottery, Pool Betting and Fixed-Odds Games modules allow the operator to tailor their online service whilst a comprehensive back office and reporting suite provides powerful tools for event and market management. Playtech Sports has been a part of Playtech since January 2012, meaning that existing and future customers now benefit from the industry leading GenBet product suite, delivered on Playtech's comprehensive IMS (information management solution). 

 

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.