Technical Account Manager (Italian Speaker - Maternity Leave Cover)

Are you a customer-focused Salesforce expert who enjoys problem-solving and building client relationships?

Zenkraft is looking for a Technical Account Manager (Italian Speaker) to support and grow our customer base by ensuring successful adoption and value realization of our Salesforce Managed Application across hundreds of customers.

In this role, you will partner closely with customers and internal teams- including Sales, Support, Product, and Engineering- to drive onboarding, adoption, and long-term value. You’ll act as a strategic advisor to customers, helping them align Zenkraft’s Salesforce solutions with their business goals while proactively identifying opportunities to optimize workflows, expand usage, and improve retention. You are equal parts relationship manager, Salesforce expert, and problem solver- someone who turns customer needs into success stories within the Salesforce ecosystem.

What you’ll do

• Drive customer onboardings, ensuring the customer overcomes barriers to implementation and fully adopts the product

• Develop a deep understanding of each customer’s business, use cases, and KPIs to recommend and guide solutions that accelerate success

• Be a product expert who provides strategic implementation guidance and boils complex technical topics down to succinct, digestible explanations

• Take ownership of customer relationships to ensure customer satisfaction, drive use case expansion and carrier diversification.

• Serve as a technical liaison between customers and internal teams including Support, Product, Engineering, and Sales

• Identify and promote best practices to drive standardization, scalability, and efficiency across the customer base

• Help customers maximize the value of Zenkraft within Salesforce through configuration, optimization, and technical guidance

• Build strong, trusted relationships with customers and advocate for their needs internally

What You’ll Need

• 2+ years of experience in a customer-facing role, owning technical relationships and acting as a trusted advisor to enterprise customers

• Salesforce Administrator certification

• Strong background as a Salesforce Administrator, Consultant, or Solution Architect

• Familiarity with REST and SOAP APIs

• Fluent in Italian (both written and spoken)

• Ability to clearly explain complex technical concepts to both technical and non-technical audiences.

• Strong time management skills with the ability to balance customer priorities and Zenkraft business needs.

• Comfortable collaborating cross-functionally with Support, Product, Engineering, and Sales teams.

• Proactive problem-solving capabilities with excellent attention to detail.

• Confident onboarding, enabling, and advocating for customers and internal stakeholders.

• Bachelor’s or Master’s degree in Computer Science, Economics, Engineering, Mathematics, or relevant work experience in field.

Nice to Have

• Experience with JIRA, Confluence, and Slack

• Experience with Apex and SQL

• Familiarity with Salesforce Commerce Cloud, Experience Cloud, or Lightning B2B

• Salesforce development experience and deeper platform expertise

• Experience in Logistics or Supply Chain

• Knowledge of additional European languages (advantage)

About Zenkraft

Zenkraft offers native Salesforce solutions that connect with global shipping and logistics providers. Our products help businesses automate shipping, tracking, returns, ecommerce, and logistics workflows directly within Salesforce. Our customers range from fast-growing startups to large global enterprises.

We are a distributed, product-led company that values ownership, clarity, and execution. Every team member brings deep expertise and plays a meaningful role in shaping how we grow and scale.

Why our work matters

Logistics is complex, and operational inefficiency slows companies down. Zenkraft enables businesses to run smarter, faster, and more accurately by embedding logistics workflows directly into Salesforce- reducing friction, increasing visibility, and improving outcomes.