Technical Account Manager

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team & Role

We are looking for a Technical Account Manager to join our team!

The Technical Account Manager (TAM) is both a hands-on technical advisor and a trusted strategic partner for our customers. You’ll dive deep into the Zuora platform — designing workflows, analyzing data models, writing SQL queries, and advising on API integrations — while also guiding customers on how to best architect and scale their subscription business.

You’ll balance technical problem-solving with strategic advisory, collaborating with cross-functional teams to ensure solutions are both technically sound and aligned with business goals.

Your background in SaaS applications, enterprise integrations, and financial or revenue systems will be critical as you advise customers on best practices, troubleshoot complex challenges, and shape solutions that drive measurable success.

As a TAM, you’ll partner closely with executives and technical teams alike, leveraging your technical depth, communication skills, and business acumen to build long-term relationships and establish yourself as a trusted advisor.

If you’re passionate about solving complex SaaS challenges and excited to help customers succeed in the Subscription Economy®, we’d love to have you on the team.

This is a location-specific position that requires you to come into the office regularly to be most effective.

Zuora Costa Rica office (Heredia): Multiple office days with some remote flexibility.

What you’ll do

• Act as a hands-on technical advisor for your customers, helping them design Zuora solutions through configurations, workflows, API integrations, and your expertise of data models.

• Use SQL and data analysis to problem solve customer questions, validate data structures, and support reporting needs.

• Guide customers in designing robust, scalable solutions for subscription management, billing, and revenue recognition.

• Partner with Product and Engineering teams, bringing forward technical use cases and product feedback that influence Zuora’s roadmap to align with Customer’s needs.

• Establish and maintain system architecture diagrams, runbooks, and configuration documentation to ensure long-term technical health.

• Educate customers on best practices through custom solution-specific training and ongoing technical advisory sessions.

• Serve as a bridge between business goals and technical execution, ensuring solutions meet requirements and drive measurable outcomes.

Your experience

• Preferred 3–5 years of hands-on SaaS/enterprise application experience, ideally with ERP, CRM, Billing, or Revenue platforms (e.g., Salesforce, NetSuite, Workday).

• Strong proficiency with SQL (joins, data validation, troubleshooting) and experience with APIs (REST/SOAP) — able to design, test, and debug integrations.

• Experience working directly with technical stakeholders to design data models, process flows, and system integrations.

• Background in computer engineering, software engineering, solution architecture, or technical consulting with a strong desire to stay close to the technology.

• Familiarity with object-oriented programming languages or scripting languages (e.g., Java, Python, JavaScript, or JSONata) and web technologies (e.g., HTML) is a strong plus.

• Excellent communication and relationship skills — able to work comfortably with both executives and technical teams.

• Ability to manage multiple projects and customers in a fast-paced environment while maintaining a focus on technical excellence and customer outcomes.

• Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the best practices to implement it.

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, variable bonus and performance reward opportunities, and retirement programs

• Medical, dental and vision insurance

• Generous, flexible time off

• Paid holidays, “wellness” days and company wide end of year break

• 6 months fully paid parental leave

• Learning & Development stipend

• Opportunities to volunteer and give back, including charitable donation match

• Free resources and support for your mental wellbeing

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.