Technical Account Manager

Telesign

Colombia permanent

Posted: April 1, 2026

Job Description

Ubicación: Colombia

*Este rol será contratado por Masiv Colombia*

Buscamos un Technical Account Manager responsable de garantizar el entendimiento de las necesidades técnicas de nuestros clientes, a través de un levantamiento efectivo de requerimientos y un acompañamiento consultivo de alto nivel. Este rol es clave para asegurar la satisfacción del cliente y agregar valor durante todo el ciclo de implementación y operación.

Requerimientos:

• Profesional en Ingeniería de Sistemas, Electrónica, Industrial o carreras afines (o experiencia equivalente).

• Experiencia en levantamiento y análisis de requerimientos técnicos.

• Conocimiento en integración de APIs.

• Manejo de herramientas de gestión de proyectos (ej. Jira).

• Excel intermedio a avanzado.

• Capacidad para gestionar múltiples proyectos simultáneamente.

• Habilidad para comunicar conceptos técnicos y funcionales a distintos stakeholders.

Responsabilidades:

• Levantar, analizar y documentar requerimientos técnicos e historias de usuario.

• Actuar como puente entre clientes y equipos internos (producto, desarrollo, operaciones).

• Acompañar técnicamente a los clientes durante integraciones e implementaciones.

• Gestionar múltiples proyectos asegurando tiempos, calidad y alcance.

• Identificar oportunidades de mejora y optimización en las soluciones implementadas.

• Garantizar una experiencia positiva del cliente a través de asesoría técnica continua.

Buscamos personas con ganas de aprender, aportar ideas y trabajar en equipo para seguir fortaleciendo nuestros canales.

Si te interesa o conoces a alguien que pueda encajar con este perfil, ¡postúlate o compártelo! 💙

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