Technical Account Manager (AUS)

About Simply.TV

At Simply.TV, we're redefining how the world experiences TV metadata. As a leading provider of advanced, AI-driven metadata solutions, we empower broadcasters, streaming platforms, and telecom operators to deliver smarter, more engaging content discovery experiences. From next-gen EPG (Electronic Program Guide) data to rich content enrichment, we enable our partners to stay ahead in a rapidly evolving media landscape.

Headquartered in Copenhagen, and supported by 350+ of us worldwide, our data fuels user interfaces that are used by millions of viewers every day — and we’re just getting started. Whether you're passionate about media technology, data engineering, or customer success, Simply.TV is the place to shape the future of TV — and have fun doing it.

Join us, and let’s make content discovery simple, powerful, and inspiring!

Role description

As a Technical Account Manager, you’ll take ownership of a portfolio of key clients across Australia, acting as their go-to technical expert and trusted advisor. From day one, you’ll lead smooth onboarding experiences, guide product integrations, drive adoption, and ensure seamless day-to-day operations. Whether you’re troubleshooting technical challenges, coordinating with our European teams, or running strategic check-ins, your goal is simple: help clients get maximum value from Simply.TV.

Beyond supporting client success, you’ll turn insights from the field into action, translating technical requirements into product improvements and collaborating closely with Product, Implementation, and Sales teams. Along the way, you’ll spot opportunities for growth and expansion through upselling or cross-selling.
Your technical expertise will sharpen through hands-on experience, but your success will ultimately be measured by the strength of your relationships, client satisfaction, and lasting impact on their business outcomes.

Requirements:
You are successful when:

• Own client relationships as the go-to commercial and technical contact.
• Thrive autonomously across time zones with minimal support—stay organized and proactive.
• Guide clients to maximize Simply.TV value, spotting upsell opportunities for Sales.
• Monitor health & risks, advocate in escalations, and keep clients happy.
• Coordinate fixes with Product/Engineering while managing expectations.
• Document everything clearly—interactions, plans, and action items.
• Stay sharp on product updates and trends to anticipate needs.

Qualifications

You'll thrive in this role if you:

• Bring 3-5 years in client-facing roles like Technical Account Management, Customer Success, or Sales Engineering, from a B2B SaaS company or Telecommunications.
• Showcase exceptional English (written and spoken), a genuine passion for technology and innovation, and the analytical problem-solving skills to thrive in fast-paced environments.
• Excel at communication and relationship-building across all levels, with a proactive, hands-on approach and adaptability to learn quickly.
• Hold a university degree in Business, Technology, or equivalent practical experience.

Practicalities

• Reports to: Head of Technical Account Management
• Location: Remote within Australia with occasional commute to our customers offices (Sydney)
• Type of Collaboration: Freelancer setup ( Fulltime-40hrs/week)

Benefits:
Why join?

• 🚀 Work at the forefront of media tech – Help shape how millions discover TV & streaming content.
• 🤝 Be a trusted counterpart – Work directly with key clients to drive their technical success and satisfaction.
• 🌍 Collaborate globally – Join a strong team across continents that thrives on innovation and teamwork.
• 🎯 Make real impact – Your contribution ensures Simply.TV’s data and solutions empower millions of end users daily.
• 📈 Grow and learn continuously – Gain exposure to advanced technologies, media systems, and client infrastructures.