Technical Account Manager

At Adobe, we’re changing the world. How? We give people the tools to bring their ideas to life and build content that makes life more fun and work more significant. We give businesses and organizations the power to truly engage their customers. We're the ones behind the elegantly crafted content that streams across your laptop, TV, phone, and tablet every day—and we harness the technological capabilities to help companies move from data to insight, and insight to action, by delivering content that appeals to people most.

We’re a company that understands that product innovation comes from people innovation, and that’s why we invest in developing leaders throughout the organization. Adobe is growing rapidly and finding new ways to harness the potential of its software, people, and values in a developing digital economy!

About Technical Account Manager role:

The Technical Account Manager serves as the ACS (Adobe customer solutions) technical owner accountable for driving proactive technical health and removing barriers to ensure success resulting in value realization for our customers. TAM has relationship leadership and project management skills, working with diverse customer and internal team members from practitioners to senior leadership. TAM thinks strategically across business, and technical objectives, helping customers maximise value from their product investment. This is a post-sales position in which predominant job responsibilities and requirements occur after the sale of the company’s product to the client.

A TAM

• Leads outstanding client engagement as the technical executive point of contact throughout the customer’s solution lifecycle.
• Guides and supports customer’s strategy with Adobe Solutions via mutual action plans with clear outcomes.
• Provides proactive technical leadership, personalized knowledge sharing, and business-critical insights across people, processes and technology.
• Assesses strategic Customer technical risks and opportunities, and coordinates extended Adobe team to build and drive Ultimate Success plans.
• Delivers a prescribed set of technical services specifically designed to help maintain operational technical health of customer’s Adobe instances.
• Maintains regular and appropriate governance with both internal and external executive teams. Drives alignment, facilitating and reporting on overall engagement status and outcomes.
• Supervises the management of technical critical issues and customer concerns.
• Advocates for Customer across internal Adobe teams. Optimizes client’s product investment.
• Drives innovation, roadmap influence, standard methodologies, and process improvement back into the Adobe ecosystem.
• Coordinates well-rounded delivery cadence across all technical partners and achieve business objectives across multi-solution, multi-discipline engagements.
• Works hands on with Adobe's internal Customer Success Management, Managed Services, Engineering, TechOps, Product Management, Support, and the Adobe Consulting practice and third-party partners in support of customer’s technical success.
• Makes recommendations on how new and existing features fit within customers’ environments, supplying standard methodologies and recommendations.
• Mentors immediate team members as needed.

What you need to be a TAM:

• A proven track record in a similar role within the Information Technology sector
• Bachelor’s degree or equivalent experience in Computer Science, Information Technology, or a related field; advanced degree preferred
• Outstanding communication skills with the ability to explain complex technical solutions to both technical and non-technical collaborators
• Demonstrated experience in managing large-scale, multi-solution, and multi-discipline engagements
• Strong understanding of Adobe DX products (Adobe Experience Platform) and services, with the ability to determine how they can be successfully implemented within a customer's environment.
• Hands-on experience on at least one DX product; Multiple products experience preferred.
• Ability to thrive in a fast-paced environment with strict adherence to timelines.
• Experience collaborating with cross-functional teams and global collaborators.
• Strong problem-solving skills with a focus on flawless execution and delivering world-class customer experiences.
• Experience with cloud technologies, enterprise software, and digital transformation initiatives.
• Ambitious approach with a dedication to continuous learning and improvement.
• Ability to mentor and lead teams to ensure collaborative success and innovation.
• Travel when permitted to client locations (approximately 10-25 percent)!

Why Adobe?

At Adobe, we believe creativity empowers transformation, personally and professionally. We offer an inclusive and collaborative workplace where everyone’s voice is heard. Join us in our mission to change the world through digital experiences and contribute to our tradition of excellence and innovation.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. 

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call +1 408-536-3015. 

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.